Ratings based on 75 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 8 Feb 2024
I was worried after reading the reviews but was pleasantly surprised. Clean and comfortable. Only recommendation would be the bedroom drawers need fixing but no biggie. Lovely big shower. Lots of stairs to the top floor but no problem if you’re fit. The staff are very friendly
by A verified traveler
Posted 7 Feb 2024
Overall good. Was as described
by A verified traveler
THEY REUINED OUR CHRISTMAS
Posted 27 Dec 2023 on HotelsMy friend booked a 2-day stay so we could visit and celebrate Christmas with friends and family we have in London please bear in mind we are travelling from
Essex. They cancelled on us on the day of our booking just 10 minutes after our checking-in time while we were 10 mins from the apartment. There is a heartless racist called Amir we had the unfortunate pleasure of dealing with. Their excuse to cancel on us was they didn’t understand why only two people were spending Christmas together and it looked suspicious. We pleaded and pleaded with them to let us stay as it’s Christmas Eve and it will be hard to find another accommodation but they told us it’s not their worry. Please Take Note we have been communicating with them throughout the week including sending our IDs two weeks prior before they decided to cancel. We asked them if they could increase the deposit as we thought it would help with the situation but the manager Amir put the phone down on us and refused to communicate with us any further. He promised we would receive our refund straight away but that was a lie. We have been chasing for a refund and to add insult to injury they are claiming we are not entitled to a refund. How can that be??? They cancelled our booking and we have the whole conversation recorded and now they are refusing to refund us. Customer service is nonexistent and some of them can’t even speak English properly. PLEASE AVOID BOOKING, IT’S A SCAM. Until now they have refused to refund us
by A verified traveler
Posted 23 Dec 2023 on Hotels
by A verified traveler
Great place to stay
Posted 13 Dec 2023 on HotelsLovely place to stay, comfortable, clean, good kitchen amenities and nice restaurants nearby. We were concerned by some of the reviews but there was nothing at all to be worried about.
Follow the 3 step process as advised a few days before arrival you will get information and access with no problems.
Hold was released on our deposits (2 rooms) with 3 working days.
We needed bedding for one of the rooms (booked as a 2 but not a couple and we needed the sofa bed), this was arranged promptly… but if you do need the sofa bed it is worth booking as 3 people. At time of our booking it wouldn’t have cost more and would have ensured the bedding was already there.
Really friendly and helpful staff on email / phone.
by A verified traveler
Posted 10 Dec 2023 on Hotels
We waited from 23 till 3 in the morning in the freezing cold. But they wouldn't give us check in instructions. We had to get another hotel.
by A verified traveler
Posted 1 Dec 2023
Ideally located for the Barbican and Charterhouse. Also an easy walk from Liverpool Street Station
by A verified traveler
Posted 22 Nov 2023
Very comfortable and spacious
by A verified traveler
Posted 12 Nov 2023 on Hotels
Great apartment will definitely stay again
