Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Hotel has seen better days.
Comment from Hotel Management
29 Apr 2024 by A A , Hotel Management
Dear Andrew,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any disappointment you experienced during your stay.We are committed to continually improving our facilities and services, and your comments will certainly help us in that endeavor.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Ali A
by A verified traveler
Posted 25 Apr 2024
Perfect location for a London visit. Everything is in walking distance. The rooms are looking a little old now and could do with a refresh. For example the books don't close now so literally office workers can look into the room from their desks. They used to work
Comment from Hotel Management
26 Apr 2024 by Ottavia, Hotel Management
Dear Andrew,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.Andrew, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We sad to hear that we did not meet your expectations when it came to the blinds in you room. We will be sure to pass your feedback to the relevant department.Thank you for taking the time to share your experience, it means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm regards, Ottavia
by A verified traveler from Littleton
Posted 24 Apr 2024
Outstanding property with top notch staff.
Comment from Hotel Management
24 Apr 2024 by Joao Pita, Hotel Management
Dear David, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita
by A verified traveler
Posted 21 Apr 2024
Perfect choice in Lonfon. Best location, friendly staff, a great vibe.
Comment from Hotel Management
21 Apr 2024 by Ottavia, Hotel Management
Dear Howard,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.We're delighted to hear that you enjoyed your stay with us. It's always wonderful to know that our guests appreciate the efforts of our staff and find our accommodations satisfactory. We'd love to welcome you for another stay, hopefully a longer one next time! Warm regards,Ottavia.
by A verified traveler
Posted 17 Apr 2024
Great hotel. And great service!
Comment from Hotel Management
18 Apr 2024 by Kaisha , Hotel Management
Dear Todd, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha
by A verified traveler
Posted 15 Apr 2024
This hotel was just amazing
Thank you guys
We will definitely be back
Comment from Hotel Management
15 Apr 2024 by Kaisha , Hotel Management
Dear Marcin, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha
by A verified traveler
Posted 12 Apr 2024
Really lovely hotel, very conveniently located near Covent Garden and next to the Coliseum.
Staff were friendly and helpful.
Room and bathroom was spacious, comfortable, well designed, clean.
Breakfast was very good with a good selection of hot and cold options.
Comment from Hotel Management
12 Apr 2024 by Jenni , Hotel Management
Dear Nichola, Thank you for your review, we're thrilled to hear that you loved your stay, we are happy to hear all the staff provided excellent customer service! We take great pride in providing a memorable stay and are proud that you loved the room and spacious bathroom. We really are in the best location, right in the heart of London. We hope to welcome you back again soon! Warm regards, Jenni
by A verified traveler
Posted 10 Apr 2024
St Martins Lane is elegant in all ways: the team, the rooms and the service. Also the location, despite being in such a busy part of London, is private and quiet which is lovely.
Comment from Hotel Management
10 Apr 2024 by Ali A, Hotel Management
Dear Catherine,Thank you for taking the time to share your experience at St Martins Lane Hotel on Expedia. We truly appreciate your kind words and are thrilled to hear that you had an elegant and enjoyable stay with us.It's wonderful to hear that you found our team, rooms, and service to be elegant. Providing exceptional service and creating a comfortable atmosphere for our guests is always our top priority.We're delighted that you also appreciated the location of our hotel. Despite being in the bustling heart of London, we strive to provide a serene and private environment for our guests to relax and unwind. We are glad to hear that you found it lovely.Thank you once again for your glowing review. We hope to have the pleasure of welcoming you back to St Martins Lane Hotel for another outstanding experience in the future.Warm regards,Ali A
by A verified traveler from Miami
Posted 8 Apr 2024
Excelent
Comment from Hotel Management
8 Apr 2024 by Joao Pita, Hotel Management
Dear Juan, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita
by A verified traveler from New York
Posted 8 Apr 2024
Best possible location for theater-goers. Excellent location all around. Staff very friendly and helpful. Didn’t care for the constant music, especially bec of the repetitive bass on all music that was played. Room was quite small, but adequate. Very modern decor. I would stay here again.
Comment from Hotel Management
8 Apr 2024 by Joao Pita, Hotel Management
Dear Andrea, hank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be in the best possible location for theater-goers and that you appreciated our excellent overall location.We're also pleased that you found our staff to be very friendly and helpful. Your satisfaction is our priority, and we're glad that our team could contribute to making your stay enjoyable.We apologize for any inconvenience caused by the constant music, especially the repetitive bass. Your feedback is valuable to us, and we'll take it into consideration to ensure a more comfortable atmosphere for our guests in the future.While we understand your comment about the room size, we're glad to hear that you found it adequate and enjoyed the very modern decor.We truly appreciate your positive remarks and are honored that you would consider staying with us again. Should you choose to return, we'll do our best to make your next stay even more enjoyable. If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know. We look forward to welcoming you back!Many thanks , Joao Pita
