Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
What I like the room is comfy bedding
Comment from Hotel Management
23 Apr 2024 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
by A verified traveler
Posted 5 Apr 2024
Lovely stay quiet very helptul
Staff
Comment from Hotel Management
12 Apr 2024 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
by A verified traveler
Posted 17 Mar 2024
Booked a cosy room for one night. It did what it said on the tin. Staff were very friendly and welcoming. The room was small, but that's what I expected. The complimentry continental breakfast was nice and arrived on time. Room was clean. Only issues were that my feet hung off the end of the bed and not much room between end of bed and wall/mounted TV. Also, pillows were too hard for me. Shower was excellent (powerful - rainfall & direct spray). In summary - a great hotel for the price and convenient location - easy walk to Picadilly & District lines. Ideal for one night and good for the price. I am happy to recommend this hotel for this purpose.
Comment from Hotel Management
12 Apr 2024 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor
by A verified traveler
Posted 16 Nov 2023 on Hotels
Location is great, but very noisy air conditioning cannot sleep well at night
Comment from Hotel Management
23 Nov 2023 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
by A verified traveler
Posted 16 Nov 2023
Great room and great service. Very happy would stay here again. 5stars
Comment from Hotel Management
23 Nov 2023 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
by A verified traveler
Posted 6 Nov 2023 on Hotels
Good location, very clean and comfy bed. Breakfast box delivered to your room was lovely!
Comment from Hotel Management
7 Nov 2023 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
by A verified traveler
Never come back, not worth the money.
Posted 30 Oct 2023 on HotelsThe hotel is very expensive but it is too old, small and dirty. Carpet and toilet were not cleaned properly. No elevator for almost 10 days, and no compensation were offered. Breakfast was terrible simple and cheap, always same. Everything looked filthy.
Comment from Hotel Management
7 Nov 2023 by AA, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Aranit Guest Services Supervisor
by A verified traveler
Not given what was paid for.
Posted 21 Oct 2023 on HotelsWe paid for a Classic Queen with full breakfast. We were given a double with continental breakfast. Were told when we got to the hotel that they don’t offer queen. Not sure how that was advertised on the website?
Comment from Hotel Management
3 Nov 2023 by Aranit, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We do hope you come and stay with us again so we can show you our wide selection of rooms that would more suit your needs. Thanks again for getting in touch, warm regards, Aranit guest services supervisor
by A verified traveler
Posted 20 Aug 2023
We loved our stay, but an ice machine on property would be great!
Comment from Hotel Management
23 Aug 2023 by Naeem, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor
