Ratings based on 1,060 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!
by A verified traveler from Redmond
Posted 2 May 2024
Good overall
Comment from Hotel Management
2 May 2024 by Vilma, Hotel Management
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma
by A verified traveler
Posted 1 May 2024
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart.
From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay.
The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical.
Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for.
Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.
by A verified traveler from Wayne
Posted 1 May 2024
Great location next to Kensington Park. Clean and elegant
Comment from Hotel Management
1 May 2024 by Ovini - Guest Service Agent , Hotel Management
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards
by A verified traveler
Posted 29 Apr 2024
We would be happy to stay there again. Great location and view of Kensington Park.
Comment from Hotel Management
29 Apr 2024 by Aleena, Hotel Management
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent
by A verified traveler
Posted 27 Apr 2024
Excellent property. Enjoyed my time
Comment from Hotel Management
27 Apr 2024 by Aleena, Hotel Management
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent
by A verified traveler
Posted 26 Apr 2024
The suite was well worth it, gorgeous views and spacious.
Comment from Hotel Management
27 Apr 2024 by Ovini - Guest Service Agent , Hotel Management
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you
by A verified traveler
Posted 26 Apr 2024
Lovely staff and great location.
The aircon needs upgrading.
Comment from Hotel Management
26 Apr 2024 by Ovini – Guest Service Agent , Hotel Management
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,
by A verified traveler
Posted 26 Apr 2024
Would stay here again
Comment from Hotel Management
26 Apr 2024 by Vilma, Hotel Management
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma
by A verified traveler
Posted 22 Apr 2024
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
Comment from Hotel Management
22 Apr 2024 by David , Hotel Management
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London
