Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The room was immaculate and the staff was very helpful. The breakfast was excellent.
by A verified traveler
Posted 25 Apr 2024
The lift being out of service caused some long wait times.
Comment from Hotel Management
25 Apr 2024 by Kamila, Hotel Management
We apologize for any inconvenience caused by the delay you experienced with the lift during your stay. Please rest assured that we are continuously working to improve our services and ensure a seamless experience for all our guests.We're delighted to hear that you enjoyed your stay with us and that our team's efforts contributed to making your experience memorable.
by A verified traveler
Posted 20 Apr 2024
Best staff.. great place to stay as everything is nearby and location is very safe
Comment from Hotel Management
25 Apr 2024 by Kamila, Hotel Management
Your kind words truly mean a lot to us, and it was a pleasure to have you stay with us.We are delighted to hear that you enjoyed your experience at our hotel. Your feedback serves as motivation for our team to continue providing excellent service to all our guests.Thank you once again for choosing to stay with us and for sharing your experience with others. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Apr 2024
This suites-type hotel on Bermondsey Street is a gem! It's a 15 minute walk to Tower Bridge. Street is quiet and largely out of busy tourist areas. Many excellent small local restaurants are very close by. The neighborhood is an interesting former leather-tanning district with a number of old commercial buildings now repurposed as apartments. The room had a good, well-equipped kitchen area. An excellent free breakfast including healthy options is included.
Comment from Hotel Management
15 Apr 2024 by Kamila Klos Guest Service Manager , Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler
Posted 10 Apr 2024
Staff was exceptional… friendly, attentive and extremely helpful. Claudia at reception made us feel at home
Comment from Hotel Management
13 Apr 2024 by Kamila Klos Guest Service Manager , Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler
Posted 3 Apr 2024
It was great
Comment from Hotel Management
13 Apr 2024 by Kamila Klos Guest Service Manager , Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler
Posted 29 Mar 2024
first time at a residence inn . loved the room size and amenities. Also having a free use of laundry facilities was a nice bonus.
Comment from Hotel Management
30 Mar 2024 by Kamila Klos Guest Service Manager, Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler
Posted 26 Mar 2024
Great front desk Staff and great location.
Comment from Hotel Management
30 Mar 2024 by Kamila Klos Guest Service Manager, Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler from Bargersville
Posted 26 Mar 2024
Wonderful place to stay in London, close to most everything and literally a pub or eatery every where you look. The staff is top notch and were incredible!
Comment from Hotel Management
30 Mar 2024 by Kamila Klos Guest Service Manager, Hotel Management
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!
by A verified traveler
Posted 23 Mar 2024
Great stay. Comfy beds and great service.
Comment from Hotel Management
25 Mar 2024 by Kamila Klos Guest Service Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.
