Ratings based on 1,517 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Great
Comment from Hotel Management
1 May 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Anthony,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at our Radisson Blu Heathrow Hotel & Conference Centre. Your satisfaction is our highest reward and it's always a pleasure to hear from our valued guests.We pride ourselves on our commitment to providing exceptional service and memorable experiences, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 1 May 2024
Excellent
Comment from Hotel Management
1 May 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Anthony,Thank you for taking the time to share your feedback with us. We are very pleased to see your excellent rating and are really pleased to know that you had a pleasant experience at the Radisson Blu Heathrow Hotel & Conference Center.We pride ourselves on providing the best possible service to our guests and would love to see what you found in your review. Your words are testament to our continued dedication to excellence.We look forward to welcoming you to another excellent stay. If there is anything else we can add to your next visit, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 29 Apr 2024
Our room had no lock! Limited room service.
Comment from Hotel Management
1 May 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Bonnie,Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us.We understand the importance of safety and security for our guests and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team to prevent such occurrences in the future.We also apologise if our room service did not meet your expectations. We strive to provide a wide array of services for all our guests and are always open to suggestions for improvement. We hope you will consider giving us another opportunity to serve you better in the future. We assure you that we will do our best to provide you with a much more enjoyable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 29 Apr 2024
Close to Heathrow. Very quiet despite proximity to traffic and planes. Great restaurant - Steak and Lobster.
Comment from Hotel Management
1 May 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Peter,Thank you for choosing to stay at the Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your positive experience. We're delighted to hear that you appreciated our strategic location close to Heathrow and found our surroundings peaceful despite the bustling activities of the nearby airport.It's wonderful to know that you enjoyed dining at our Steak and Lobster restaurant. We are indeed proud of our culinary offerings and it gives us immense satisfaction to know that it added to your positive stay experience.We strive to provide our guests with memorable experiences and your feedback encourages us to continue to maintain our high standards. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler from Cocolalla
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Monica,Thank you for taking the time to share your experience at the Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to read that you had a wonderful stay with us. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We always strive to provide our guests with exceptional experiences and it's heartening to hear that we were successful in our efforts. We look forward to having the opportunity to welcome you back for another wonderful stay in the near future. If there's anything more we can do to make your next stay even better, please don't hesitate to reach out to us directly. Best regards, Lydia Lee Assistant Front of House Manager
by A verified traveler
Posted 28 Apr 2024
Solid
Comment from Hotel Management
29 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Rashaun,We are glad to know that you had a solid experience at Radisson Blu Heathrow Hotel & Conference Centre. We always strive to offer our guests a comfortable and enjoyable stay, and it seems we were able to meet your expectations. We appreciate your feedback and it serves as a great motivator for us to continue delivering high-quality services to our valued guests. We hope to have the pleasure of welcoming you back in the near future for an even more memorable experience.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 27 Apr 2024
Every one i had contact with was very nice and friendly also very helpful thanks.
Comment from Hotel Management
29 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Gary,Thank you very much for your positive review. We are delighted to hear that our team left such a lasting impression on you with their friendly and helpful service. At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on delivering exceptional customer service, and it brings us immense joy to hear that we succeeded on this occasion.Once again, we appreciate your kind words and look forward to the opportunity of welcoming you back in the future.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 25 Apr 2024
Shady hotel. There are better hotels nearby. They charge me for 2 rooms because that’s what in their system even though I showed them that I only have 1 reservation for 1 room for 2 persons in Expedia.
Comment from Hotel Management
29 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Bennice,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the misunderstanding of the room charges. I am delighted to confirm that the second reservation has cancelled and no payment has been taken. Your feedback is crucial in helping us rectify such issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further comments or need assistance with anything else, please feel free to reach out. Best Regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 24 Apr 2024
It was close to the airport, yet it didn’t seem too close. I would stay there again.
Comment from Hotel Management
25 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Keith,Thank you for taking the time to share your review following your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you appreciated our hotel's convenient location near the airport, yet distant enough for a peaceful stay. It is our aim to provide a convenient and comfortable experience for all our guests, so we're glad we could meet your expectations.We would like to express our gratitude for considering a return stay. It would be an absolute pleasure to welcome you back and continue to make your experiences memorable.Best regards,Lydia LeeAssistant Front of House Manager
by A verified traveler
Posted 24 Apr 2024
Good value for money, clean, professional staff
Comment from Hotel Management
25 Apr 2024 by Radisson Blu Heathrow Hotel & Conference Centre, Hotel Management
Dear Jana,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel to be good value for money, clean, and our staff professional. Our team is committed to providing high-quality customer service, and we're thrilled to receive such compliments. We strive to provide our guests with an excellent experience, and your comments are a testament to our team's dedication.We appreciate your patronage and look forward to welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager
