Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The property was beautiful & well maintained. The staff in every area couldn’t have been more friendly or helpful. The only area we would question is the restaurant. The food was excellent but we made the hotel our base & stayed for 2 weeks. We could not eat spicy Mexican and Peruvian tapas for that long.
Comment from Hotel Management
1 May 2024 by The Hampshire Management Team, Hotel Management
Dear Karen,We are thrilled to hear that you enjoyed your stay at our hotel, and that you found our property beautiful and well-maintained. Our staff strives to deliver the best service possible, and your kind words will surely motivate them to continue doing so.We appreciate your feedback on our restaurant. We strive to cater to a wide range of culinary preferences and are delighted to know that you enjoyed the quality of our food.We look forward to having you with us again for another memorable stay.Kind Regards,The Hampshire Management Team
by A verified traveler from Maple Ridge
Posted 27 Apr 2024
1st time in London Loved it
Comment from Hotel Management
27 Apr 2024 by The Hampshire Team , Hotel Management
Dear Robert,We are thrilled to hear that your first visit to London was a memorable one and that our hotel contributed to your positive experience. Thank you for rating us a perfect 5. We look forward to welcoming you back to the Hampshire Hotel on your next visit.Kind Regards,The Hampshire Management Team
by A verified traveler
Posted 24 Apr 2024
The property in a very good location but my suite was very bad no outlets working the air conditioner and heat is not working and they send me a portable heater and to charge my phones I need to charge it through the tv USP
Comment from Hotel Management
24 Apr 2024 by Reception Management Team, Hotel Management
Dear Mr Mohamed , We appreciate your valuable feedback regarding your recent stay at our property. We're glad that you found our location to be favorable, as we strive to offer our guests the convenience of being in close proximity to central London's attractions.However, we deeply regret to hear about the issues you experienced with your suite. It's disappointing to learn that you encountered difficulties with the electrical outlets and the air conditioning system. We sincerely apologise for any inconvenience caused and understand how this could affect the comfort of your stay.We assure you that your feedback has been taken seriously and it will be used to review and rectify the areas you highlighted. While we do everything in our power to ensure our guests have an enjoyable stay, we do understand that there are areas where we can still improve.Once again, we appreciate your feedback and hope that you will give us another opportunity to better serve you in the future.Kind Regards,The Hampshire Management Team
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by RP, Hotel Management
Thank you so much for your feedback we value this.
by A verified traveler from Buda
Posted 15 Apr 2024
Great barstaff and pisco sours!
Comment from Hotel Management
16 Apr 2024 by The Reception Team, Hotel Management
We are delighted to receive your positive feedback, Christina! We are pleased that you appreciated our excellent location and the exceptional service provided by our friendly staff. Your 5-star review is greatly appreciated! Thank you for your kind words.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Hampshire Front Office, Hotel Management
Dear Neelam,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team
by A verified traveler
Posted 15 Apr 2024
Great location
Comment from Hotel Management
15 Apr 2024 by The Hampshire Team , Hotel Management
Dear Jalkesh,Thank you for your review. We are glad that you appreciated our first-class location, which is truly one of the best features of our hotel. Being in the heart of Leicester Square, we are surrounded by the city's vibrant life and iconic landmarks, providing our guests with easy access to it. We look forward to the pleasure of welcoming you back.Sincerely yours,Hampshire Management Team
by A verified traveler
Posted 10 Apr 2024
Noisey in the morning
Comment from Hotel Management
13 Apr 2024 by Hampshire Front Office, Hotel Management
Dear Naomi,Thank you for sharing your review. We regret to hear about the noise disturbance you experienced in the morning. Your comfort is our utmost priority, and we sincerely apologise for any inconvenience caused. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Kind Regards,The Hampshire Management Team
by A verified traveler from Fulshear
Posted 9 Apr 2024
Amazing hotel!!! We prepaid Breakfast and it was worth it; great spread to start the day. Location is perfect, walkable to three tube stations. China town was a 5 min walk. I think this hotel is top notch. One thing, Lecister square is blocked from driving; however, it’s literally a 2 min walk from a car drop off to the hotel entrance. All around, Wonderful Hotel
Comment from Hotel Management
10 Apr 2024 by RP, Hotel Management
Dear Alan,It is always a pleasure to know that our guests have enjoyed their time with us.Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay.We hope to have the opportunity to welcome you back in the near future for another enjoyable visit.Best Regards,Reception Management Team
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Reception Management Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your stay at our hotel. While we appreciate your rating, we are committed to providing a 5-star experience to all our guests. If there are any areas where you feel we could have improved, we would greatly appreciate your feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Kind Regards,The Hampshire Management Team
