Ratings based on 1,184 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
They advertise that rooms have fridges but they don’t work anywhere in the hotel. The fridge is almost room temperature- not a refrigerator. The staff inform you it is more of a cooler. It is unfair. Children need cold milk, babies need bottles, diabetics need cold insulin, etc. It is false advertising. I asked the front desk about this, in case it was just our room, but they said it was hotel wide. How unfortunate.
Comment from Hotel Management
2 May 2024 by Irene, Hotel Management
Dear Mark, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We do work with minibars/coolers in the rooms, however, if you need to store medicaments or baby necessities, our Concierge will be more than eager to assist you. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Stayed for 7 nights with a family of 4. We loved the proximity to major sights and transit. Room was great, a little tight for 4, but completely manageable. King bed was extremely comfortable, pull-out bed, not as much, but to be expected. Staff was very helpful. Would highly recommend.
Comment from Hotel Management
30 Apr 2024 by Olga, Hotel Management
Dear Ivy, thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful stay with us and that our staff went above and beyond to provide you with excellent service. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards.Olga
by A verified traveler
Posted 18 Apr 2024
The staff was wonderful.
by A verified traveler
Posted 17 Apr 2024
excellent location, clean, friendly staff.
Comment from Hotel Management
19 Apr 2024 by Santa, Hotel Management
Dear David, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We also appreciate your nice comments towards our friendly team. We look forward to welcome you back soon! Kind Regards,
by A verified traveler
Posted 16 Apr 2024
Nice hotel and staff. Convenient location.
by A verified traveler
Posted 15 Apr 2024
Great location near the eye, super friendly staff and an Illy Cafe on premises…. What more could and Italian traveler want!
by A verified traveler
Posted 13 Apr 2024
Very good location. Very clean and helpfull staff.
by A verified traveler
Posted 13 Apr 2024
