Ratings based on 987 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Was told we would get breakfast in an email, but no breakfast was available! Misleading info!
Comment from Hotel Management
28 May 2024 by Park Hotel , Hotel Management
Dear guest, Thank you for your stay at the Park Hotel Ilford. Guest satisfaction is our top priority and I apologise sincerely for our shortcomings on the occasion of your recent stay.We currently do not serve breakfast, and this information is listed on our hotel page description for the guests to see prior to making the booking. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Manager / Park Hotel Ilford
by A verified traveler
Posted 10 Apr 2024
Bathroom door couldn't close or lock. Room and bathroom was clean. Receptionist lady was nice. There was security at entrance, otherwise the hotel wouldn't seem safe. I'm guessing the hotel is also being used as temporary accommodation for people waiting for a house or could be asylum seekers waiting for permanent accommodation. (I could be wrong).
Comment from Hotel Management
28 May 2024 by Park Hotel , Hotel Management
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Park Hotel Ilford
by A verified traveler
Posted 28 Mar 2024
Property is clean everything is ok.
I booked different room but staff gave me average room and in email they mentioned you pay £50 deposit but they changed me £100 totally different to what they show to people on website
Comment from Hotel Management
28 May 2024 by Park Hotel, Hotel Management
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 100 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Park Hotel Ilford
by A verified traveler
Posted 8 Mar 2024
Noise
Cleanliness good
Comment from Hotel Management
28 May 2024 by Park Hotel , Hotel Management
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Park Hotel Ilford
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
4 Jan 2024 by Park Hotel , Hotel Management
Dear guest,We are sorry to read that we did not meet your expectations and we have taken note of your concerns. We will address your feedback with our team and hope to improve in the future.We hope that you will allow us the opportunity of providing you with a better experience in the future.Best regards,Manager / Park Hotel Ilford
by A verified traveler
Posted 28 Jun 2023
The reception is awful, the advertising is misleading, there is no restaurant or dinner service, the hotel is very dirty, the room is boxes small 45cm width windows and only the top window can be open, no curtain so woken up early no tea and coffe available in the room . Fir the price you can gind better hotel. NOT recommend and after 3 days still still vaiting for the refund of my deposite
by A verified traveler
Bad Service
Posted 27 Jun 2023 on HotelsToilet seat broken, carpet stained, no customer service from reception( having dinner, requested for a fan several times and never came to tell me there wasn’t any until I was checking out)
by A verified traveler
Posted 25 Jun 2023
As soon as I was checking in greeted with reception having an argument with customers.on my booking had breakfast included but get told I cannot have any as they have decided to close. I showed evidence and the manager decided to delete my email. Very rude and unhelpful. Would not recommend to anyone. Broken lights in the room and no fans. Or tea or coffee in room but there was a kettle. Customer service does not exist. You will be lucky to get a smile. Minus 5 stars and that’s generous. I contacted Expedia who said would get back to me via chat but have not had a word from you. Shocking and bad.
by A verified traveler
Posted 25 Jun 2023
Carpet dirty. No toilet paper.
Receptionist very nice
Did not like having to put down another deposit, even though paid for room already. Kettle with no cups
No soap to wash hands
by A verified traveler
Posted 22 Jun 2023
