Ratings based on 973 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Extremely small room.
by A verified traveler
Posted 7 May 2024
Convenient location. Stately property. Quaint
by A verified traveler
Posted 29 Apr 2024
Staff was wonderful.
Comment from Hotel Management
30 Apr 2024 by Colston , Hotel Management
Dear Charlotte,Thank you very much for your kind feedback and for giving us a 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for taking the time to share your positive review. Your feedback means the world to us.Warm regards,Colston Coelho
by A verified traveler
Posted 29 Apr 2024
Location, location, location! Stuff is friendly and accommodating. Safe and quiet neighborhood. Only concern was the size of the room. In case you are an over 6 feet couple, you might consider another option. No space for baggage in the room, we had to keep our stuff on the bed. Relatively, small bed for two tall people. Ok, for overnight but not for a long stay.
Comment from Hotel Management
30 Apr 2024 by Colston, Hotel Management
Dear Eva,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho
by A verified traveler
Posted 26 Apr 2024
Excellent stay
Comment from Hotel Management
30 Apr 2024 by Colston, Hotel Management
Dear Peter, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho
by A verified traveler
Posted 24 Apr 2024
The property was convenient for Paddington station and local restaurants. The staff were excellent.
The hotel room was small enough but the bathroom, at a total length of 5ft 6" and narrow enough to bang ones elbows against the shower cubicle on one side of the sink and the wall on the other, was claustrophobic.
Comment from Hotel Management
30 Apr 2024 by Colston , Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your insights on how we can improve our services.We apologize that your experience did not meet your expectations during your stay with us. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Please know that we take your comments seriously and will address the issues you have raised to ensure that they are resolved promptly. We are committed to making the necessary improvements to enhance the quality of our services and facilities.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next visit is truly exceptional.Thank you once again for your feedback, and we look forward to the possibility of welcoming you back to our hotel.Kind regards,Colston Coelho
by A verified traveler
Posted 19 Apr 2024
Great location.
Comment from Hotel Management
30 Apr 2024 by Colston , Hotel Management
Dear Balkar,Thank you so much for your glowing review and for awarding us a perfect 5-star rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your feedback is truly appreciated and serves as motivation for our team to continue delivering exceptional service to all our guests.We are delighted that we were able to meet and exceed your expectations, and it brings us great joy to know that you enjoyed your time with us. Your satisfaction is our top priority, and we are grateful for your kind words and recognition of our efforts.We look forward to welcoming you back to our hotel in the future and providing you with another memorable stay. If there is anything we can do to make your next visit even more delightful, please do not hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience. Your feedback means the world to us, and we are honored to have had the opportunity to host you.Kind regards, Colston Coelho
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Colston , Hotel Management
Dear Raikamal,We are truly sorry to hear that your experience at our hotel did not meet your expectations and that you have awarded us a 1-star rating. Your feedback is important to us, and we sincerely apologize for any shortcomings or issues you may have encountered during your stay.We take all guest feedback very seriously, and we are committed to addressing the concerns you have raised. Your comments will be shared with our team, and we will take immediate action to investigate and rectify any issues to ensure that they do not happen again in the future.We understand that we have let you down, and we deeply regret any inconvenience or disappointment you may have experienced. It is always our goal to provide a positive and comfortable experience for all our guests, and we are disappointed that we did not meet that standard during your stay.We would like to invite you to reach out to us directly to discuss your concerns further. We would welcome the opportunity to address any specific issues you may have encountered and to hopefully regain your trust in our hotel.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your feedback as we strive to improve our services for all our guests.Kind regards,Colston Coelho
by A verified traveler
Posted 18 Apr 2024
Our stay was nice. The staff were accommodating and nice. The property itself is a bit dated, but clean and in a great spot.
Comment from Hotel Management
30 Apr 2024 by Colston, Hotel Management
Dear Melissa, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho
by A verified traveler
Posted 16 Apr 2024
Great location
Comment from Hotel Management
30 Apr 2024 by Colston , Hotel Management
Dear Simon, Thank you for taking the time to leave us a 4-star rating and for sharing your feedback about your stay at our hotel. We appreciate your honest review and are glad to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve and provide the best possible service for our guests. If there are any specific areas where you feel we can make enhancements to earn that extra star in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing to stay with us.Kind regards,Colston Coelho
