Ratings based on 979 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Nice rooms, very clean and modern. You have to pay for parking, which is annoying but not a deal breaker. The guy at the front desk didn't offer to accept payment for the parking, so as far as I could tell, I had to go on the website posted on the sign and pay... which was a nightmare. The parking sign said you have to pay within 20 mins of arrival, and I spent a stressful hour trying to make the online process work (complicated by the fact that when I tried to download the app, it said it wasnt available in my country). After nearly losing my crap because the website and call in option weren't working, and the app wasn't available (and I am tech savvy), I went down to the front desk to complain and they said they could accept payment there (12 GBP), which should have been mentioned at check in. They asked if I had a vehicle at check in, I said yes, and then I guess he forgot about it. Overall, a nice hotel, and surprisingly quiet given the proximity to the airport. But the parking situation sucks.
by A verified traveler
Posted 5 Jun 2024
Excellent Customer Service
Comment from Hotel Management
5 Jun 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 4 Jun 2024
Really horrible experience, I was in town from overseas to attend a wedding in Syon park. The day of the wedding, there was NO water at all at the property for hours, the staff were unhelpful, didn't offer any compensation. I had to go to a wedding with no ability to shower or wash my hair. I am still yet to hear from the hotel even though i emailed asking for my night to be comped where i had no water at all. HORRIBLE don't book if you want to shower.
Comment from Hotel Management
5 Jun 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
by A verified traveler
Posted 28 May 2024
All good
Comment from Hotel Management
28 May 2024 by Mandar , Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 28 May 2024
Excellent customer service
Comment from Hotel Management
28 May 2024 by Mandar , Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Mandar , Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Mandar, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 25 May 2024
Everything was fantastic
Comment from Hotel Management
27 May 2024 by Mandar , Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 21 May 2024
I spoke to the lady at the reception about something bad I saw in the room and no one has gotten back to me
Comment from Hotel Management
23 May 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
