Ratings based on 696 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Hreat
Comment from Hotel Management
27 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Hemant,Thank you for taking the time to rate your stay at Pan Pacific London.It is truly humbling to see that you have enjoyed your stay. I sincerely look forward to welcoming you back soon.Warmest regards,Kelly Vo
by A verified traveler from Chicago
Posted 24 Apr 2024
Impeccable service. Quiet luxury in a serene environment amidst bustling London!
Comment from Hotel Management
25 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Flavio,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Providing a serene and luxurious experience amidst the bustling energy of London is what we strive for, and we are delighted that you found our environment to be quiet and peaceful.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 22 Apr 2024
All good 👌
Comment from Hotel Management
23 Apr 2024 by Kelly Vo, Hotel Management
Dear Nancy,Thank you very much for taking the time rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Thomas,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Warm regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 21 Apr 2024
The customer service was excellent since the moment we got there. They let us do early check-ing to the hotel and gave us a bottle of wine as a welcome amenity.
Comment from Hotel Management
22 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Geraldo,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our customer service to be excellent and that you appreciated our early check-in option and welcome amenity. Providing exceptional service and creating memorable experiences for our guests are always our top priorities. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 18 Apr 2024
Outstanding hotel in a great location. Extremely close to Liverpool lime street. Staff were all so lovely and attentive and couldn’t do enough for you. The hotel itself is beautifully maintained, clean and has everything you could need. The room was spacious, decorated beautifully with a brilliant bathroom area. Will definitely be returning.
Comment from Hotel Management
18 Apr 2024 by Kelly Vo, Hotel Management
Dear Charlotte,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel. Our team takes great pride in providing exceptional service, and it's heartening to know that their efforts made your stay memorable.We're delighted that you found our location convenient and our facilities up to your expectations.Should you need any assistance or have any special requests, please don't hesitate to reach out to us.Warm regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 15 Apr 2024
Best hotel in London.
Comment from Hotel Management
18 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Inderjeet ,Thank you very much for taking the time to rate us!We are delighted that you enjoyed your stay overall.We look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
2 May 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Russell,Thank you very much for taking the time to rate us.We are delighted to see that you enjoyed your stay overall and we look forward to host you very soon!Regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 7 Apr 2024
Family friendly hotel!!
Comment from Hotel Management
8 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Huan,Thank you for taking the time to rate us!We are delighted to see that you enjoyed your stay overall and we look forward to host you again very soon.Regards,Kelly VoGuest Services Manager
by A verified traveler
Posted 3 Apr 2024
We are a family of 4, we loved the location, very convenient to the transport for around London. Food options were plentiful in the area. Will definitely be staying again in our return to London.
Comment from Hotel Management
5 Apr 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Russell,Thank you so much for taking the time to share such positive feedback.I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome back in the future, where we will continue to look after you with our Pan Pacific love!Sincerely yours,Kelly VoGuest Services Manager
