Ratings based on 1,000 Verified Reviews

3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Apr 2022
1 out of 5
by A verified traveler

Get your UK act together Hotels.com

Posted 20 Nov 2021 on Hotels
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Nov 2021 on Hotels
1 out of 5
by A verified traveler

Posted 15 Nov 2021
Great hotel but sadly my room had a blocked toilet
1 out of 5
by A verified traveler

Bad hotel

Posted 13 Nov 2021 on Hotels
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Nov 2021
1 out of 5
by A verified traveler

No transfer shuttle available as promised

Posted 10 Nov 2021 on Hotels
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
2 out of 5
by A verified traveler

Posted 8 Nov 2021 on Hotels
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
5 out of 5
by A verified traveler

Legoland stay

Posted 13 Jun 2021 on Hotels
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
3 out of 5
by A verified traveler

Posted 10 Jun 2021 on Hotels
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
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