Ratings based on 964 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Good location okay hotel
by A verified traveler
Posted 15 Apr 2024
Good breakfast and great choice
Comment from Hotel Management
16 Apr 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear John,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Nefertiti,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Novotel London Blackfriars was a lovely hotel, with excellent cleaning services, hospitality and comfort. We found it to be extremely reasonably priced, so even including Uber across the Thames to popular sites, the cost was still well below staying at a hotel in a more popular (read: expensive) area, such as Covent Garden. The closest tube station is Southwark, although the larger station Waterloo is within walking distance if you don’t mind a little exercise. Mostly we used Uber and black cabs; there is also a very close and convenient bus stop across the street. The attached Jamboree restaurant had a delicious breakfast buffet for 21 pounds/person and kids eat free with an adult. I found the staff to be friendly and helpful. Please note that check-in is not until 3pm, so when we arrived early, we left our luggage with the concierge and went exploring. One perk (I don’t know if this is common or if it was a special treat for us since we had a longer stay) was that our refrigerator was stocked daily with bottles of sparkling and still water at no extra cost. I would definitely stay here again.
Comment from Hotel Management
6 Apr 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 2 Apr 2024
I have never stayed in the Southwark area of London before but was pleasantly surprised to learn that a very quiet and well connected station was only a couple of minutes walk from the hotel.
The breakfast was really excellent and better than any of the same standard of hotel I have been in.
The room was clean with plenty of space and there was never any delay in getting the lift.
It was also a nice surprise to have a good sauna and swimming pool in the basement of the hotel
Finally, Giuseppe, 1 of the managers went out of his way to forward on an important envelope that was supposed to have arrived for a meeting in London on the 1st day of my stay but did not arrive until several days after I left. As this was not what would normally happen he went above and beyond the call of duty to look after someone who was not even any more a guest. Exceptional customer service.
Comment from Hotel Management
3 Apr 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Steven,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 25 Mar 2024
Great hotel, will be back. Daniel at reception was so lovely and helpful! Only thing - pool could be warmer! 🙏
Comment from Hotel Management
27 Mar 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Beth,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 24 Mar 2024
We really liked how convenient this hotel was to the Tub station. It was a 1 minute walk and we were there. The hotel was on a less busy side of town, which we liked and it felt safe. Room was clean and water stocked in the fridge daily was a big plus! We would stay here again.
Comment from Hotel Management
24 Mar 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler from Bracknell
Posted 3 Mar 2024
Property was good for the price. Staff was very nice and efficient.
Only negative was the pool was quite cold.
Comment from Hotel Management
4 Mar 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Tanya,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 3 Mar 2024
Lovely and clean, polite and help staff, great breakfast!
Comment from Hotel Management
4 Mar 2024 by Alberto Biollino - Assistant Front Office Manager, Hotel Management
Dear Sophie,We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
