Ratings based on 838 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bakersfield
Posted 2 May 2024
We loved it! 3 ladies--2 with mobility issues--were well cared for and accommodated at NYX!!
Crazy cool vibe, super clean, attentive staff, great housekeeping--and great bars.
Breakfast stands out! Best I've had in a hotel buffet--book it with your room!
Shopping and dining option in short walking distance!
by A verified traveler
Posted 1 May 2024
Loved staying at the NYX holborn for a quick London trip! The vibe is stylish and hip, and the on-site bar and restaurant is perfect especially if you arrive later in the evening. Convenient to cute restaurants, tube stop, and gardens. Would definitely stay here again.
Comment from Hotel Management
1 May 2024 by Stellio Duty Manager, Hotel Management
Thank you for your fantastic review, Alison! We're thrilled to hear that the NYX Holborn's stylish vibe and convenient amenities added to the enjoyment of your London trip. It's great to know that our on-site bar and restaurant hit the spot after your evening arrival. We look forward to welcoming you back soon for another memorable stay!
by A verified traveler
Posted 22 Apr 2024
The "Other" feature doesn't work on "What did you not like?
I would not recommend this hotel and they are aware and compensated me some for their poor services.
1) They put us in the last room on the 3rd floor which is above the dumpsters and parking lot. They were not upfront about this at all. I found out that there was a lovely courtyard view which was quiet.
2) The thermostat broke the 2nd day we were there. It was fixed on the 3rd day, so having to report it 2x AND it wasn't fixed because it blew out cold air when we wanted heat.
3) The bathroom is the smallest bathroom I have ever seen in a hotel or motel for that matter. It was about 4 1/2 feet across and maybe 6" or 7" in length where the sink was, the shower was about 2" x 5". There was no counter space to put your toiletries. So, it was shocking.
4) So not surprisingly the room was pretty small and I booked a Supreme King.
4) This is a hotel for younger people, there was one dining and cocktail area and the music was loud 24/7 with thumping music. So you come back tired at night and you are greeted with this.
5) And because we were the last room on the floor, it was so inconvenient and confusing to get out of the room via stairs. So we used the elevator each time.
6) There were 2 days where housekeeping didn't give us washcloths or hand towels. And I had to ask for instant coffee packets and espresso.
7) The TV came on randomly the first few nights, even in the middle of the night!
Comment from Hotel Management
23 Apr 2024 by Shana Guest Relations Manager , Hotel Management
Dear Grace,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not as you had expected. We take your comments onboard and endeavor to utilise these comments when considering future improvements. We are sorry for any inconvenience, however are glad that we were able to compensate and address your concerns whilst you were inhouse.We hope that you will consider visiting again soon!Best,ShanaGuest Relations Manager
by A verified traveler
Posted 18 Apr 2024
Location, interior, cleanliness, customer service and value for money all excellent. Will definitely be booking here again next time I visit London.
Comment from Hotel Management
19 Apr 2024 by Stellio Duty Manager, Hotel Management
Dear Elizabeth, Thank you for your great review. We hope to welcome you back soon.
by A verified traveler from Petah Tikva
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Stellio Duty Manager, Hotel Management
Thank you for your positive feedback, Aviran! We hope to welcome you back.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
1 May 2024 by Stellio Duty Manager, Hotel Management
Thank you for your review Kirsty, We look forward to welcoming you back soon for another memorable stay!
by A verified traveler
Posted 10 Apr 2024
Centrally located, clean and well-appointed. Very helpful staff.
Comment from Hotel Management
13 Apr 2024 by Stellio Duty Manager, Hotel Management
Thank you, Stacy, for your kind words! We're thrilled to hear you enjoyed our central location, cleanliness, and amenities. It's wonderful to know that our staff made a great impression with their helpfulness. We hope to welcome you back soon! Kind regards, Stellio Duty Manager
by A verified traveler
Posted 10 Apr 2024
Amazing location and friendly staff. Arrived way earlier than check in time but they were able to get us in our room no fuss.
Easy walk from Euston station and central to everything.
Only issue was with the shower as it was weak pressure and very slow to warm up.
Would stay again!
Comment from Hotel Management
10 Apr 2024 by Stellio Duty Manager, Hotel Management
Thank you for your kind words, James! We're thrilled to hear you enjoyed our prime location and the warm welcome from our staff. It's great that we could accommodate your early arrival smoothly. We appreciate your feedback on the shower; we're looking into this to improve our guest experience. Delighted to know you'd stay with us again – we can't wait to welcome you back!
by A verified traveler
Posted 8 Apr 2024
What a great hotel, highly recommend, all the staff were helpful and would use again, thank you for a great experience
Comment from Hotel Management
10 Apr 2024 by NYX Team, Hotel Management
Dear Gary,Thank you for taking the time to share your feedback with us. We are so glad to hear that you enjoyed you time, we hope to welcome you back again soon!Best regards, Rowan Rodrigues, Front Office Manager
by A verified traveler
Posted 3 Apr 2024
Room was superb and the bed was really comfy, unlike some hotels where the mattress is overly hard or bumpy.
Central location and easy walking distance of many of the attractions and theatres.
Comment from Hotel Management
6 Apr 2024 by Shana Guest Relations Manager , Hotel Management
Dear Helen,Thank you for taking the time to share your feedback with us! We are so glad to hear that you enjoyed your stay and that you had a comfortable sleep in our DREAM beds. We hope that we can welcome you again soon! Best, Shana Guest Relations Manager
