Ratings based on 19 Verified Reviews
4.2 Room cleanliness
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great place to stay
Posted 9 Mar 2024 on Hotelsby A verified traveler
Posted 19 Oct 2023
Great apartment with great views! Exactly as described.
(There is a bit of a leak/drip above the window in the living room that need attention)
Comment from Hotel Management
30 Oct 2023 by City Living London , Hotel Management
Thank you for the review. We are glad to hear that the apartment has great views and is exactly as described. Thank you for your comments we have taken on board and we will fix it.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
11 Oct 2023 by City Living team , Hotel Management
Thank you for the view Kiril.
by A verified traveler
Posted 26 Dec 2022
Location and surrounding is decent where it is 7mins walk.
Overall, the unit that I have booked is at level 4 south unit where there are catered for 5 pax with 1 toilet only which is challenging for 5 pax.
Feedback of the unit needs to be checked to ensure it is working condition such as faulty lamp in the living room and water leaking in the living room near the window due to raining.
Biggest frustration is only mode of communication is through messaging and can you imagine I need to purchase my own toilet paper as there is no physical personnel around for help.
Another incident is the alarm triggered in the night as not sure what was the triggered. Ended up, I went down to the alarm panel to do my own reset. I would expect some in-charged personnel to attend whenever help or alarm is triggered.
In summary, lack of physical personnel onsite is the biggest concern to all issue raised.
Comment from Hotel Management
1 Feb 2023 by Reservation Team , Hotel Management
Hello Tommy thank you for the review. We do appreciate all guests comments as this it will help us to improve our standards and service . On the check in instructions we advise if you have any issues you can contact us via what's up or via messages and i have have checked we do not have any requests from you. If we will know about any issues that you had in the flat we will help you . Also we provide 5 toilet rolls, under the sink in the bathroom is a cabinet and there is another 4 rolls of toilet paper. Thank you for staying with us. Hope you will visit London Soon!
by A verified traveler
Posted 19 Dec 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Reservation Team , Hotel Management
Thank you for the amazing review! We are glad that you have enjoyed your stay! Looking forward to welcome you back to City Living Properties.
by A verified traveler from Mississauga
Posted 3 Aug 2022
Four adults stayed at this property July 2022 on the 4th floor. The pictures on the website were accurate and represent various units. Our unit was clean and comfortable. It was hot during this time, but there were several fans. The fans were helpful, but we had to sleep with the windows open due to the heat. It was noisy due to street traffic and early morning workers in the area.
Our unit had two bedrooms with comfortable, queen-sized beds and a sofa bed. There were two bathrooms. Both had a full shower. One had a tub and shower. There are gems like a dishwasher, washer/dryer combined unit. There is a toaster, microwave, and a full complement of pots, dishware, and utensils. There was also a clothing rack to hang clothes. Unfortunately, the washer dryer unit took an extremely long time to wash and dry clothing. It was more efficient to wash the clothing and hang them on the clothing rack. We took full advantage of the stove and refrigerator. We cooked breakfast and occasionally dinner. It was a home away from home. Everyone in our travel party was quite comfortable. Also, there is access to an underground (tube) station and a bus stop nearby. The property owner must fix the elevator as it was challenging to bring luggage up several flights of stairs. It was difficult for 2 members of our group as they both have medical conditions that made taking the stairs each day very challenging. We were not the only ones who struggled to do so.7.5/10. 9/10 if the elevator works.
Comment from Hotel Management
26 Aug 2022 by Reservation Team., Hotel Management
Thank you for your time to post your feedback. We appreciate all comments that we receive as it helps us to improve our product and our service. Thank for your comments we have taken them on board and we will fix them. Thank you for staying with us and we hope you will consider us for a future stay and a positive experience! Reservation Team.
by A verified traveler from Snohomish
Posted 18 Jun 2022
Nice place, great location, beautiful view, but no air con, - and with south facing windows it was very very hot. Advertized as 2 bathrooms, yet there was only one. We managed just fine. Beds are quite firm which can be a plus or minus. 4th floor, and the elevator didn't work on one day, so be prepared for that possibility. Still, all in all a lovely stay.
Comment from Hotel Management
20 Jun 2022 by Reservation Team, Hotel Management
Thank you for taking your time and leaving us a review. Happy to see you liked the location , the apartment is nice with beautiful view. Apologies for the lift we have take them on board. Hopefully see you again to stay with City Living. Reservation Team
by A verified traveler
thanks
Posted 11 Apr 2022 on HotelsFresh looking place and helpful admin team via email
Comment from Hotel Management
11 Apr 2022 by Reservation Team, Hotel Management
• Glad to hear that you liked the flat. Looking forward to welcoming you back To City Living. Reservation Team.
by A verified traveler
So terrible!
Posted 1 Dec 2023 on HotelsOverall, highly not recommended! First of all, there was no one to help us in the contact section. Although there was contact information, we gave the wrong password to the apartment and still couldn't solve it after calling. In the end, we had to rely on ourselves to solve the problem. Next, many things inside the house were damaged. The towel heater in the master bedroom bathroom was broken. The elevator was broken for 5 nights after staying for 6 nights. I sent the same message but no one came to help repair it. Therefore, I do not recommend this apartment, except for the hardware. Outside of the equipment, the contact department is completely unable to assist. Please consider booking with this company carefully, you will regret it!
整體而言，非常不推薦！首先，在聯絡部分完全沒有人可以協助我們，雖然有聯絡資訊，但給公寓錯密碼，打過去仍然無法解決，最後是靠著自己才解決。再來，房子內部很多東西損壞，主臥浴室毛巾暖氣壞掉，電梯住了6晚，壞掉了5晚，一樣傳訊息根本都沒有人來協助修理，所以非常不推薦這家公寓，除了硬體設備外，聯絡部分完全無法協助，請警慎考慮訂這家，你會後悔！
Comment from Hotel Management
5 Dec 2023 by City Living London, Hotel Management
Thank you for the review Fang . We do appreciate all guests’ comments as is helping us to improve our service and standards. I know the team take pride to prepare the arrivals for our guests.But in this occasion, we have missed it . Sorry about the lift and towels rail, we have contacted our contactors, and we are in process of fixing in it. Thank you for your time and review. City Living London
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
28 Nov 2023 by City Living London , Hotel Management
Thank you for staying with City Living London and hope you will Visit London Soon
