Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
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by A verified traveler
Posted 20 Apr 2024
Excellent hotel overall. Fantastic bed and pillows, slept like I was dead. The room is spacious and comfy, good shower and amenities. Didn’t like the touchpad controls in the room which were horribly unresponsive. Drinks were quite pricey and we had some confusion at the breakfast where we were served a half meat half vegetarian dish, which wasn’t ideal. Overall very good.
by A verified traveler
Posted 20 Apr 2024
My sister and I stayed for 3 days in April. The staff is utterly stellar, they enhanced our stay immensely and were very kind! They exemplified the standard of service that was unparalleled and we will be back. Special thanks and kudos to Daniel, wonderful ambassador for the hotel and an exemplary team member!
by A verified traveler
Posted 19 Apr 2024
The shelves are absent. It is noisy in lower floors. Breakfast menu is repetitive and very limited
by A verified traveler
Posted 13 Apr 2024
Service and staff were truly outstanding. Good value for the pruc3, however this is not really a five star hotel. It was full of little annoyances due to poor interior design. Light switches in inconvenient places, separate buttons for each elevators, front doible doors that are just a tad too close to one another. Similarly, excellent breakfast for the price, but not five star. Spa and gym are clean and functional.
by A verified traveler
Posted 12 Apr 2024
Great location for access to the City of London area
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Alex S - House Manager , Hotel Management
Many thanks Mathew, for your review and score. See you soon for another flawless visit. Kind regards, Alex Stroie - House Manager
by A verified traveler
Posted 7 Apr 2024
Initial roll had issues with smell but staff were great in moving us and doing all that they did
Comment from Hotel Management
10 Apr 2024 by Alex S - House Manager , Hotel Management
Many thanks Jamie, for your review and feedback. We are pleased to read you did enjoy your stay with us. We do appreciate your feedback also, which we have duly noted. We do hope to see you again and experience us at our best. Kind regards, Alex Stroie – House Manager
