Ratings based on 697 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reno
Posted 24 Apr 2024
The staff were AMAZING!
Comment from Hotel Management
25 Apr 2024 by Heiko Schmidt, Hotel Management
Dear Lauren, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 20 Apr 2024
Lovely hotel and staff. Very comfortable. We truly enjoyed our stay
Comment from Hotel Management
25 Apr 2024 by Heiko Schmidt, Hotel Management
Dear Christna, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Best Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 17 Apr 2024
love staying in for London.
Comment from Hotel Management
18 Apr 2024 by Heiko Schmidt, Hotel Management
Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 28 Mar 2024
Comfortable beds, good gym, easy 10 minute walk to train.
Comment from Hotel Management
30 Mar 2024 by Heiko Schmidt, Hotel Management
Dear Amy, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Sincerely,Heiko SchmidtAssistant Front Office Manager
by A verified traveler from Spokane
Posted 18 Mar 2024
Fabulous property and location
Comment from Hotel Management
20 Mar 2024 by Heiko Schmidt, Hotel Management
Thank you very much for your feedback,Gregory. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Best Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 12 Mar 2024
The Room was quiet and clean. The assigned room had a steam shower that was not working but they changed our room quickly. The real disappointment was the breakfast. There was the same limited choice for all 5 days… no cereal, fruit cheese or jam. Since the restaurant is not operated by the hotel they charged us more than 5 pound service fee every day for a prepaid breakfast. I would not book the hotel again with an included breakfast.
Comment from Hotel Management
20 Mar 2024 by Heiko Schmidt, Hotel Management
Dear Petra,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with management to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Heiko Schmidt, Hotel Management
Dear Audrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Heiko Schmidt, Hotel Management
Dear Harry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
11 Feb 2024 by Heiko Schmidt, Hotel Management
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Kind Regards,Heiko SchmidtAssistant Front Office Manager
by A verified traveler
Zero customer services skills
Posted 27 Jan 2024 on HotelsStaff would not permit me to use my laptop in the restaurant or have a meeting with a colleague despite staying in the hotel.
Comment from Hotel Management
21 Mar 2024 by Heiko Schmidt, Hotel Management
Dear S, Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Kind Regards,Heiko SchmidtAssistant Front Office Manager
