Ratings based on 972 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
They had the street half closed so difficult to find taxi
Comment from Hotel Management
4 Jun 2024 by Melinda Szaniszlone, Hotel Management
Dear Janet,Thank you for taking the time to review your recent stay at the Millennium Hotel London Knightsbridge, we appreciate your valued feedback.I was glad to read that you thoroughly enjoyed your stay and I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 1 Jun 2024
Needs repair . Bad airconditioning . Average service
Comment from Hotel Management
4 Jun 2024 by Melinda Szaniszlone, Hotel Management
Dear Niren,Thank you for your feedback concerning your recent stay at the Millennium Hotel London Knightsbridge.Your comments regarding have already been discussed with the relevant department heads and will be both addressed and reviewed accordingly, as we are concerned with the satisfaction of all of our guests.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Alan,Thank you for taking the time to review your recent stay with us, we are sorry to hear that we were not able to provide you with an experience that matches with your expectation.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler from Sanford
Posted 22 May 2024
The property grew on me during our stay. The staff in the breakfast room and Bistro Babette within the hotel were very attentive and made us feel most welcome. However, while checking in I was pressurized into doing a review of the hotel by the reception desk because they provided early check-in for free. It was to the extent where my phone was taken from me, I was logged into the hotel wifi, and my Google review was written for me and 5 stars awarded. I asked the on desk manager if it was company policy to make customers do this prior to experiencing the hotel and I was told it was because they waived the £40 early check-in fee. I was told that I was just reviewing the front desk, which as anyone who does a Google review knows they are reviewing the whole hotel and not just one department.
This initially put me off the hotel and is why I only gave 4 stars for customer service. You should not make people complete a review when you're trying to check-in, are tired from traveling, its very unprofessional!
The room has everything you need, but is a little tired looking, we struggled to close our curtains due to a faulty rail.
The bathroom had high end Christian Lacroix bathroom products, which were very nice, but we couldn't get a room with a walk in shower for my mother that has mobility access limitations. From the conversation with the front desk I couldn't make out if they only had 1 room with a shower or not but we couldn't get a room with one.
Comment from Hotel Management
27 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Marta,Thank you for staying at the Millennium Hotel London Knightsbridge and for taking the time to share your experience.Having received such positive feedback recently regarding the Front Office team, it is always disappointing.In regards to early check in, our fee, it is 40 and depends from availability. Your comments regarding attention to room with walk-in shower depends from availability also. Unfortunately, another guest occupied the room. Our staff provide to check you in early at 11:30 without any fee asking to leave a review about receptionist customer service upon check in, to avoid the charge.We strive to provide outstanding and consistent service to all our guests and I apologise this was not the case on this occasion. Your comments regarding attention to curtain has been taken up with the Rooms Division Manager. I can assure you that this does not reflect our usual standards and again I would like to apologise for any inconvenience caused. I very much hope we will have the pleasure of your visiting us again.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 9 May 2024
Unique location
Comment from Hotel Management
10 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Maria Luisa,Thank you for taking the time to review your recent stay at the Millennium Hotel London Knightsbridge, we appreciate your valued feedback.I was glad to read that you thoroughly enjoyed your stay and I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 7 May 2024
The service was good, but the room was tiny and crowded with old beat up furniture. Not worth the price, ilwe won’t stay there again,
Comment from Hotel Management
10 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Thomas,Thank you for taking the time to review your recent stay with us, we are sorry to hear that we were not able to provide you with an experience that matches with your expectation.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
10 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Gim Hin,Thank you for taking the time to review your recent stay at the Millennium Hotel London Knightsbridge, we appreciate your valued feedback.I was glad to read that you thoroughly enjoyed your stay and I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler from Oakton
Posted 4 May 2024
Tiny tiny room; old style straight-rod shower curtain clung to me every morning while showering; room heater didn’t work well - I was always cold; construction drilling in building; roads blocked outside; staff was just ok; I tried checking out a day early and they refused a credit; I can’t believe it’s a 4 star property.
Comment from Hotel Management
5 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Mark,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each stay.We are sorry to hear that we were not able to provide you with an experience that matches with your expectation.We are currently undergoing modernisation work on our lifts, which can prove to be noisy at certain times during the day.These works will enable us to provide our guests with a better experience during their stay, I am however saddened to hear that you were inconvenienced & hope you will visit us again in the future.The team and I remain at your disposalI very much hope we will have the pleasure of your visiting us again.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 1 May 2024
Wonderful
Definitely stay again.
Comment from Hotel Management
3 May 2024 by Melinda Szaniszlone, Hotel Management
Dear Melvin,Let me take this opportunity to thank you for staying at the Millennium Hotel London Knightsbridge.The hotel team were delighted to read that you rated the Service of the hotel so highly. It is always very pleasing to receive such positive feedback from our valued guests.Thank you for taking the time to share your comments with us. We know you have many choices when it comes to hotels and we hope you will continue to choose the Millennium Hotel London Knightsbridge for your future visits to London.Kind regards,Melinda SzaniszloneReception Manager
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Melinda Szaniszlone, Hotel Management
Dear Mark,Thank you for taking the time to review your recent stay with us, we are sorry to hear that we were not able to provide you with an experience that matches with your expectation.Should we have the pleasure of you visiting us again, we look forward to welcoming you back and redeeming ourselves.Kind regards,Melinda SzaniszloneReception Manager
