Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by MLB Team, Hotel Management
Hello Stuart,Thank you for taking the time to leave a review of your recent stay at Mercure London Bridge. We appreciate your feedback as it helps us to improve our services.We're sorry to hear that your experience did not meet your expectations fully, resulting in a 3 out of 5 rating. If you have any specific concerns or areas where you feel we could have done better, we would love to hear from you. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope that despite the shortcomings you encountered, there were still aspects of your stay that you enjoyed. If you ever decide to give us another chance in the future, please don't hesitate to reach out to us directly. We would be more than happy to assist in making your next stay with us more enjoyable.Thank you again for choosing Mercure London Bridge.Warm regards,MLB Team
by A verified traveler
Posted 24 Apr 2024
Both coffee machines werent working in the morning for a time
Comment from Hotel Management
24 Apr 2024 by MLB Team, Hotel Management
Dear Dale,Thank you for sharing your feedback following your recent stay at Mercure London Bridge. We appreciate your input, as it helps us improve our services.We apologize for the inconvenience you experienced with our coffee machines not working properly in the morning. Please be informed that occasionally, we need to empty the coffee ground bin or add fresh milk to the machine, which may have caused the temporary disruption in service.Your comments have been noted, and we will take steps to ensure a smoother coffee experience for our guests in the future.Despite this setback, we hope that you enjoyed the rest of your stay with us and that we will have the opportunity to welcome you back for a more seamless experience.Warm regards,MLB Team
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
9 Apr 2024 by MLB Team, Hotel Management
Dear Keith,Thank you so much for taking the time to leave us a fantastic 5 out 5 review on Expedia! We truly appreciate your feedback.We're delighted to hear that you had a wonderful experience during your stay at Mercure London Bridge. If there's anything specific that stood out to you or any aspect of your visit that you particularly enjoyed, please feel free to let us know. Your insights help us continually improve and provide the best possible service to our guests.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,MLB Team
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
21 Mar 2024 by MLB Team, Hotel Management
Dear Genevieve,I wanted to extend my sincerest gratitude for taking the time to leave us a glowing 5-star rating on Expedia. Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic experience!Warm regards,MLB Team
by A verified traveler
Nice place and affordable
Posted 4 Feb 2024 on HotelsMy son and I stayed at the Mercure hotel for four days in January. It is located at a convenient spot that is pretty close to the underground metro stations and also the Borough market. Breakfast is decent but nothing impressive. Room service was fine and fast and delicious chicken and check out was a breeze, friendly staff overall clean hotel.
Comment from Hotel Management
9 Feb 2024 by Chloe Delattre, Operations Manager, Hotel Management
Dear Mert,Thank you for your perfect rating and for sharing your experience!We're glad to hear that you and your son enjoyed your four-day stay at Mercure London Bridge. It's great to know that you found our location convenient. We appreciate your feedback regarding the breakfast, and we'll take it into consideration to enhance our offerings.We're pleased that you found our room service efficient and delicious, and that the check-out process was smooth. Our team strives to provide friendly and accommodating service to all our guests, and we're delighted to hear that you had a positive interaction with them.Thank you for highlighting the cleanliness of our hotel. Maintaining a clean and comfortable environment is a top priority for us.We hope to have the pleasure of welcoming you and your son back for another enjoyable stay in the future.Thank you for choosing Mercure London Bridge!MLB Team
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Chloe Delattre, Operations Manager, Hotel Management
Dear Guest,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Chloe Delattre, Operations Manager, Hotel Management
Dear Thomas,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Chloe Delattre, Operations Manager, Hotel Management
Dear Christine,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Chloe Delattre, Operations Manager, Hotel Management
Dear Guest,We appreciate your feedback and the time you took to share your thoughts. If there are any specific details you would like to share or suggestions for improvement, please feel free to reach out to us directly. Your insights are important to us, and we hope to have the opportunity to better meet your expectations in the future.Kind regards,
by A verified traveler
Posted 14 Dec 2023
The Hotel were great and very helpful an the hotel was great nice clean, well decorated, more than enough for one night. Our issue was the Marco Pierre Whites and the bar staff. We ate there because of the time and myself being Diabetic needed to eat. The bar staff had no personality were quite miserable as though they did not want to be there, we ordered around 7:15 and had to wait 30mins for a drink and ro get our starters. The mains came out and i had ordered onion rings extra, which came out burnt. But i was not impressed with the food, i expected better. The chips seemed as though they were frozen, as did the onion rings, My wife had a glass that was dirty and her Lasagne again seemed to have gone through a microwave because when of how hot it was and by the time she had finished the bottom of the dish was atill hot. Although we had to chase food and drinks because we felt the service was poor, we had to return the onion rings at no point did any member of staff, offer an apology, also we were only offered one menu when it became apparent that there was an Al le carte menu NEVER eating there again.
Comment from Hotel Management
30 Dec 2023 by Chloe Delattre, Operations Manager, Hotel Management
Dear Stewart,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and are pleased to hear that you found the accommodations to be great and the team helpful.However, we sincerely apologise for the experience you had at Marco Pierre White Restaurant. We understand the importance of providing excellent service, and it is clear that we fell short of your expectations on this occasion.We take your comments seriously and have shared them with our restaurant and bar management team to address the issues you raised. We will be conducting a thorough review of our food preparation and service processes to ensure that incidents like the ones you described are not repeated in the future. It is disappointing to hear about the quality of the food and the lack of prompt service.Your feedback is concerning, and we apologise for any inconvenience caused. We value your input as it helps us identify areas for improvement.We hope you'll consider giving us another chance in the future. If you decide to visit us again, we will do our utmost to provide you with a much-improved experience.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Warm regards,
