Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Didn't realise until I brushed my teeth the water was unsafe to consume. Multiple issues with the room. Outside does not reflect the inside.
by A verified traveler
Do NOT stay here
Posted 29 Dec 2023 on HotelsThis should NOT be listed as a hotel. Please don’t spoil your trip. It is traumatic in every way. I checked in, 5 minutes of trauma and checked out. If you over sleep this slum could be a cure… but you may need a good therapist. Just around the corner are some well known hotels, cheaper and you know what you are getting. I have never left a bad review of a hotel. Looking at previous reviews… the lift still is out of order, don’t drink the water! still a dosshouse etc.
Comment from Hotel Management
30 Dec 2023 by Furquan, Hotel Management
Dear Jamie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 18 Dec 2023
The lift wasn’t working and we had to lug heavy luggage up 4 flights of stairs
Comment from Hotel Management
22 Dec 2023 by Aamir, Hotel Management
Dear Sanah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have already notified all our OTA partners that our lift service will not be working due to the renovation of the hotel. The information regarding renovation and lift service is available in fine print section.
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Aamir, Hotel Management
Dear RhianThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
18 Dec 2023 by Aamir, Hotel Management
Dear Ohn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
by A verified traveler
Posted 26 Nov 2023
Very tired and noisy property. We heard rodents in the ceiling.
Misleading pictures.
Over priced.
Comment from Hotel Management
4 Dec 2023 by Azhar , Hotel Management
Dear JoeThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mayflower Hotel
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
18 Nov 2023 by Aamir, Hotel Management
Dear Pauline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
by A verified traveler
Posted 10 Nov 2023
Creaky bed smelly drain smell on landing
Comment from Hotel Management
18 Nov 2023 by Aamir, Hotel Management
Dear Paulette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 29 Oct 2023
Used to love staying…but hotel about to be renovated. No Wifi. No milk in room for coffee. No light bulbs in bedside table lamps. Waited over ten mins for warm shower water…Construction noise from 9.00am one day. For the last ten years I’ve been staying at the wonderful Mayflower when arriving from Canada to uk (twice a year). For my next trip
I will have to consider other hotels.
Comment from Hotel Management
1 Nov 2023 by Aamir, Hotel Management
Dear Jayne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
by A verified traveler
Posted 21 Oct 2023
It is a dosshouse not a hotel.
You sold that to me as a hotel with breakfast but they told they had not breakfast for two years and you owe me ten breakfast, something between 100 to 150 Dollars .
Comment from Hotel Management
24 Oct 2023 by Aamir, Hotel Management
Dear Fereydon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please note that we are not serving breakfast. As your reservation mentioned it as well that No Meals included.
