Ratings based on 567 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
I had a great stay. They let me check in early, which was much appreciated after a long flight. The hotel is clean and funky, and there are easy transit options.
by A verified traveler
Posted 11 Apr 2024
We had a fantastic stay during the Easter break (2 adults/2 children) the staff were extremely helpful and friendly. We received an upgrade on our booking which was a blessing to have an additional bathroom with 2 teen girls. Mama got that memo!! Food in the hotel was excellent, huge portions and great value. Loved the decor. We felt we were in walking distance to where we wanted to be. Can’t wait to stay again.
Comment from Hotel Management
14 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hi Nicola! What a lovely review :) I am so glad this upgrade came in handy during your stay! Our team will be extremely happy to learn about your feedback, we are very lucky to have such a great team with amazing care towards our guests. MAMA would love to have you back with us! MAMA LOVES YOU xoxo
by A verified traveler
Posted 10 Apr 2024
Love it here! Want to move I after staying for 2 weeks
Comment from Hotel Management
14 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hello Gabrielle! WOW what an amazing review! MAMA would love to be your second home 3 MAMA LOVES YOU xoxo
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Mama Shelter had an amazingly warm vibe. It felt buzzy and sociable even early in the morning. We felt very welcomed and found lovely little corners to chill and relax.
Comment from Hotel Management
6 Apr 2024 by Michelle Ramirez- Guest Experience Agent, Hotel Management
Dear Lisa,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the warm and sociable vibe at Mama Shelter. Creating a welcoming atmosphere is what we strive for, and it's wonderful to know that you felt it, even in the morning. We're delighted you found cosy corners to unwind and relax. We look forward to welcoming you back for more memorable momentsKindest Regards,
by A verified traveler
Posted 29 Mar 2024
i loved Mama Shelter! staff were SO lovely and the rooms were beautifully designed and comfortable.
Comment from Hotel Management
4 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Isabella! MAMA loves you too, just like the staff. We will pass your feedback on to the team who will have smiles on their faces for the rest of the day! Hurry back for your next stay 3 MAMA LOVES YOU xoxo
by A verified traveler
Posted 24 Mar 2024
Good location and the hotel has a lively energetic atmosphere.
Comment from Hotel Management
4 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hi there Gareth, we are happy to learn you experienced MAMA's great ambience! MAMA LOVES YOU xoxo
by A verified traveler
Posted 19 Mar 2024
Very funky type of hotel , good helpful staff. Pleasant stay overall but room seriously needed better arrangements for hanging up clothes.
Comment from Hotel Management
4 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hi Glenn! Thank you so much for your kind words, we are so pleased to know the staff made your stay more memorable! We will take your feedback on board regarding the hanging clothes! MAMA LOVES YOU xoxo
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hi Finley! Thank you so much for your amazing score! MAMA LOVES YOU xoxo
by A verified traveler
Posted 28 Feb 2024
Nice place, friendly, helpful staff. Room may be a little small for two for more than an overnight stay, but as a solo traveller more than adequate. Clean. Comfy bed.
Comment from Hotel Management
12 Apr 2024 by Bianca - Guest experience manager, Hotel Management
Hello David! What a nice review to read :) I'd love to recommend our medium mama double for a future stay! This room is slightly bigger and can accommodate extra luggage space! Hurry back for another fab stay! MAMA LOVES YOU xoxo
