Ratings based on 514 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
2.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Very clean
by A verified traveler from Grimsby
Posted 24 Apr 2024
Positives:
Good value at £120 with my discount for 2 nights including breakfast.
Free coffee machine a nice touch in the lounge.
Small but clean shower barhroom.
Negatives:
Attitude of one of the breakfast staff, I arrived at 925am, 5 minutes before breakfast orders finish, she said we are closed now, I said surely not, it's not 930am yet Then she said ok. I think she expected me to turn around and leave. Hair in pony tail. Was pretty unfriendly the first morning as well. The breakfast staff, all behave llike they resent their job and the guests. Time to recruit some customer service professionals as they let the hotel down badly.
Room was very narrow, couldnt open my suitcase without taking up the route to the bathroom. Room was a "Superior double."
Reception staff say it's not their job to help guests get their luggage upstairs. There isnt a lift.
Comment from Hotel Management
28 Apr 2024 by Pina P., Hotel Management
Dear SimonThanks for taking the time for writing this review.Sincere apologies for the issue at breakfast. Our staff should have not behaved this way. Regarding the room, you booked a "small" superior double not a superior double. The superior double is more spacious and it costs a mere 10.00-15.00 more.In future you could opt for this choice.We do not have a lift and it is not advertised anywhere. Porterage is provided by higher categories hotel not by the 2* ones. If guest have mobility issues can contact us and subject to availability, we always try to keep these guests as low as possible.Best wishes
by A verified traveler
Posted 15 Apr 2024
All good
Comment from Hotel Management
22 Apr 2024 by Pina P., Hotel Management
Dear MonicaThank you for staying with us. We really appreciate your feedback and the high score. We hope to welcome you again in the future.Best wishes.
by A verified traveler
Posted 14 Apr 2024
Nice hotel, great location, nice neighborhood, walking distance to Bayswater station. Good selection of restaurants. Granier Bakery Cafe was outstanding! Charming hotel, lots of interesting books and crannies for kids to discover as well as adults. Da. E
Comment from Hotel Management
22 Apr 2024 by Pina P., Hotel Management
Dear HelenThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.Best wishes.
by A verified traveler
Posted 7 Apr 2024
Great location, walking distance to underground and Hyde Park. Reasonably priced
Comment from Hotel Management
8 Apr 2024 by Pina P., Hotel Management
Dear MichelleThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.
by A verified traveler
Posted 26 Mar 2024
Was very basic no tea making facilities in room . Breakfast was not a continental at all.
Comment from Hotel Management
26 Mar 2024 by Pina P., Hotel Management
We are sorry you were not happy with our amenities. We have a coffee machine in our lounge. You can help yourself to free tea, coffees and hot chocolate at any time.Our continental breakfast is free and varied. You can chose from cereal to yogurt, from toast with cheese or jam and butter and fruits plus coffee e, tea and juices. You also have the option to pay a bit extra for a full English breakfast.Best wishes
by A verified traveler
Posted 18 Feb 2024
Helpful staff and very well located.
Comment from Hotel Management
19 Feb 2024 by Pina P., Hotel Management
Dear ZelitaThank you for staying with us. We really appreciate your feedback and the top score. We hope to welcome you again in the future.Best wishes
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Pina P., Hotel Management
Dear MostafaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.
by A verified traveler
Posted 20 Dec 2023
Very quaint. Wonderful staff.
Comment from Hotel Management
20 Dec 2023 by Pina P., Hotel Management
Dear MichelleThank you so much for the great score. It is greatly appreciate it. We are happy that you had a great stay and hope to welcome you again soon.Best wishes.
by A verified traveler
Budget b&b
Posted 7 Dec 2023 on HotelsGood location close to tube station modern bathroom no tea coffee or even vending machine
Bed linen not that comfortable breakfast not much choice four items per individual
Comment from Hotel Management
8 Dec 2023 by Pina P., Hotel Management
HiThanks for leaving a review. We are sorry to hear that you were not satisfied with our generous free continental breakfast, with a choice of fresh fruit, croissant, yogurt, cereal and toast with cheese & ham, jam & butter or egg & mayo. We think this offers excellent value compared to buying this in a restaurant.Vending machine will be available in the new year.We hope despite this you enjoyed your stay and will consider visiting us again.Best wishes.
