Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
I though that it was nice clean hotel close to Marble Arch, the tube and Paddington station. Selfridges nearby for shopping. Nice hotel
by A verified traveler
Posted 10 Apr 2024
Felt old, beds were slightly sunken. Bathroom old and faucets didn’t work well
by A verified traveler
Posted 26 Mar 2024
We had a great stay. The hotel was clean, safe, conveniently located, and there was a decent restaurant there. The only issue we had was our thermostat broke our last night there and they claimed it could not be fixed. Little effort was put forth from a customer service perspective. Otherwise, I would recommend it.
by A verified traveler
Posted 9 Mar 2024
We had a pretty bad stay. Our room was awful to be honest; small, the lamps flickered/buzzed, the bathroom was insanely dated and ugly, there was the smell of cigarette smoke coming through the ancient air conditioning vent in the morning, and there was an incessant loud clanging sound from pipes the other side of the wall ALL NIGHT. We stayed for 2 nights and didn’t realise the noise until bed time as we had been out, and then we were out all day for a wedding the next day and again did not get back until late - otherwise I would have absolutely demanded another room. We had 715 so if you get that when you check in, refuse it!!! Wasn’t overly impressed with how front desk dealt with it this morning when they asked how our stay was. We just explained it was pretty bad in honesty, and they basically said it was a shame and bye! Why ask then? I stayed in a Brussels Marriott last week, an airport Marriott late last year and an NYC Marriott about a year ago. They were all fantastic and were the only reason we felt happy booking this overpriced room for 2 nights. To be in central London a stones throw from some of the most expensive houses in the country and be given this abomination of a room was nothing short of a joke. I’m not a fussy hotel user - a decent bed (the bed here was fine btw) and a clean/quiet space to come back to should be the bare minimum. This was dated, uncomfortable, dark, small, ugly, loud, cramped and it stunk. I absolutely do not recommend this hotel.
by A verified traveler
Posted 5 Mar 2024
Room was extremely dirty.
by A verified traveler
Posted 27 Jan 2024
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 18 Dec 2023
