Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Room key didn’t work 4 times to get into our room and we had to return to Reception each time! In the end someone had to come and reset it!
Comment from Hotel Management
28 Apr 2024 by Mari , Hotel Management
Dear Jane, I am sorry to learn of your issues with the room keys. This must have been frustrating for you indeed. I am glad that this was resolved for you. I do hope this won't deter you from coming back to us. I wish you all the best in the meanwhile.Regards, Mari
by A verified traveler
Posted 27 Apr 2024
The restaurant at the hotel needs to have more variety.
Comment from Hotel Management
28 Apr 2024 by Mari , Hotel Management
Dear Chantal, Thank you for taking the time to give us your feedback. This will be shared internally. We look forward to seeing you again very soon.Best wishes, Mari
by A verified traveler
Posted 10 Apr 2024
I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!
Comment from Hotel Management
11 Apr 2024 by Mari , Hotel Management
Dear Jenny, Thank you for taking the time to give us your feedback. I am truly sorry to learn you had challenges on your arrival as the room was not ready for four of you and had to request additional towels. This was our oversight indeed.I am truly sorry that you found the room lacking as well. We work tirelessly to ensure our rooms are well looked after and maintained. I do hope your feedback was given to the front desk for us to look into it and rectify. We appreciate all feedback given to us as this allows us to improve our service. Thank you for bringing your concerns to our attention.Best wishes, Mari
by A verified traveler
Posted 4 Apr 2024
Lovely property but needed a little bit more care.
Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.
Comment from Hotel Management
5 Apr 2024 by Micah Altshuler, Hotel Management
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team
by A verified traveler
Posted 4 Apr 2024
nice stay
Comment from Hotel Management
5 Apr 2024 by Micah Altshuler, Hotel Management
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team
by A verified traveler from Alexandria
Posted 2 Apr 2024
Great location in Canary Wharf.
Comment from Hotel Management
3 Apr 2024 by Sukanya, Hotel Management
Thank you for your kind feedback. Much appreciated.
by A verified traveler
Posted 31 Mar 2024
Very good stay
Comment from Hotel Management
1 Apr 2024 by Mari , Hotel Management
Dear Malkeet, Thank you for taking the time to give us your feedback. We are extremely happy to hear that you enjoyed your stay with us and we look forward to welcome you back in future. Best wishes, Mari
by A verified traveler
Posted 18 Mar 2024
Very enjoyable stay, excellent facilities and service.
Comment from Hotel Management
20 Mar 2024 by Micah Altshuler, Hotel Management
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards,Front Desk Team
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Sukanya, Hotel Management
Thank you for your feedback. Much appreciated.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Kritika, Hotel Management
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team
