Ratings based on 1,082 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by AW, Hotel Management
Dear NavrajWe recently received a low score regarding your guest experience. While we are grateful for your insights, we were disheartened to learn that your experience fell short of your expectations. Your satisfaction is paramount to us, and we genuinely regret any inconvenience or disappointment you may have encountered.We strive to provide exceptional service to all our guests, and your feedback plays a crucial role in helping us achieve this goal. We are eager to understand more about your experience and the areas where we could improve. Your perspective is invaluable to us, and we are committed to addressing any concerns you may have promptly and effectively.Could you please share additional details about your visit? Your input will enable us to identify specific areas for enhancement and ensure that future experiences exceed your expectations. We genuinely appreciate your willingness to help us improve our services.Once again, thank you for taking the time to share your thoughts with us. We are committed to earning back your trust and providing you with the exceptional experience you deserve.Leonardo Royal London St Paul's Hotel - guest relation dept.Warm regards,
by A verified traveler
Posted 30 Apr 2024
Great location and a pleasant room in a well equipped hotel
Comment from Hotel Management
1 May 2024 by Guest Relations Team , Hotel Management
Thank you for your positive review, we hope you welcome you back soon!
by A verified traveler
Posted 28 Apr 2024
Everything worked fantastically, great spa
Comment from Hotel Management
28 Apr 2024 by Guest Relations Team, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler from Bethlehem
Posted 26 Apr 2024
I liked the design of the Leo restaurant and bar. Food was not great and check in could have been better .
Comment from Hotel Management
26 Apr 2024 by Guest Relations Team , Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
by A verified traveler
Posted 25 Apr 2024
Historic location and friendly staff.
Comment from Hotel Management
28 Apr 2024 by Guest Relations Team, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 24 Apr 2024
Good location. Excellent breakfast
Comment from Hotel Management
25 Apr 2024 by Guest Relations Team , Hotel Management
Thank you for your review, we're happy to hear you had a great time at our hotel.
by A verified traveler
Posted 23 Apr 2024
Excellent location. Clean and tidy.
Comment from Hotel Management
24 Apr 2024 by Guest Relations Team , Hotel Management
Thank you for your review, we are happy to hear you had a enjoyed your stay.
by A verified traveler
Posted 22 Apr 2024
Excellent hotel!
Comment from Hotel Management
23 Apr 2024 by Guest Relations Team , Hotel Management
Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 20 Apr 2024
Very near several metro stops. There was a note and box of chocolates
Comment from Hotel Management
21 Apr 2024 by Guest Relations Team , Hotel Management
Thank you for your review, we hope you had a great stay with us. We look forward to welcoming you here again!
by A verified traveler
Posted 16 Apr 2024
I like staff especially Greg Skrzypczak
Comment from Hotel Management
16 Apr 2024 by Guest Relations Team , Hotel Management
Dear artak,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
