Ratings based on 960 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
This property was beautiful. Staff was amazing. Very clean. Only problem we had was that you cant open a window. I would definitely stay here again and recommend. 😁
Comment from Hotel Management
1 May 2024 by Sara, Hotel Management
Dear Courtneay, Thank you for your review, we are happy to hear you have enjoyed your stay with us. Due to health and safety and because the Lansbury Heritage Hotel is a Grade II listed building no windows can be opened. We hope this won't prevent you from visiting us again. Kind regards, Front Desk
by A verified traveler
Posted 27 Apr 2024
Good staff and was ok for what we needed. Very handy for ABBA Arena
Comment from Hotel Management
27 Apr 2024 by Rahima, Hotel Management
Dear Ian,Thank you for your feedback! We're glad to hear that our staff met your expectations and that our location was convenient for your visit to ABBA Arena. Your input is valuable to us as we strive to improve. If there's anything specific you think we could do better, please let us know. We appreciate your support and hope to welcome you back again soon!Best Regards,Reception Team.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Rahima, Hotel Management
Dear Kai,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything in the future, don't hesitate to reach out.Thank you.Best Regards,Reception Team,
by A verified traveler
Posted 26 Apr 2024
Excellent service and a very clean hotel. The room was quiet and comfortable. This was my second stay jn 3 months and for a reason.
Comment from Hotel Management
26 Apr 2024 by Rupesh, Hotel Management
Dear Wais,Thank you so much for leaving us an extrodinary 5/5 rating. we are happy to see that we have made your stay pleasent and joyful. We wolud love to welcome you again and provide you another seamless stay.Have a great weekend!Kind regards,Front Desk,Lansbury Hotel
by A verified traveler
Posted 14 Apr 2024
A lovely hotel in a convenient area. Very modern inside and a listed building.
Comment from Hotel Management
17 Apr 2024 by Abdul , Hotel Management
Dear Nicholas,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our modern amenities and convenient location. It's great to know that you appreciated the blend of modernity with our historic building. We hope to welcome you back soon for another enjoyable stay.Best regards,Lansbury Heritage Hotel Management Team
by A verified traveler
Posted 14 Apr 2024
Lovely property, clean with very helpful staff great breakfast!!!
Comment from Hotel Management
17 Apr 2024 by Abdul , Hotel Management
Dear Boaz,Thank you for your fantastic review! We're thrilled that you enjoyed your stay and appreciated our clean accommodations, helpful staff, and delicious breakfast. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,Lansbury Heritage Hotel Management Team
by A verified traveler
Posted 4 Apr 2024
See above
Comment from Hotel Management
8 Apr 2024 by Sara, Hotel Management
Dear Vinay, Thank you for rating us 5 out of 5! We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience during your stay with us.We strive to provide exceptional service and comfort to all our guests, and it's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another fantastic stay in the future!Kind regards, Front Desk
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Front of House, Hotel Management
Dear Jonathan, Thank you so much for your review! We're thrilled to hear that you had a positive experience with us.We appreciate your support!Kind regards
by A verified traveler
Posted 23 Feb 2024
Lovely staff. Very friendly. Room was nice and clean. Would stay again
Comment from Hotel Management
24 Feb 2024 by Raghu, Hotel Management
Dear Max ,Thank you for your review! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're glad to know that our team members met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best regards Reception team
by A verified traveler
Posted 23 Feb 2024
Our 1st impressions of the Hotel was that it was nice and clean and our room was lovely, this changed when we could here a noise that sounded like water running, we called reception to ask if we could change rooms, the lovely lady that did come to the room, said that there was nothing that could be done. So we had to put up with the awful noise all night! When we checked out, we mentioned it again to the guy and asked to speak to a manager and was told that a manager wasn’t available, but would give us a call later that evening, they they never called us back!
Comment from Hotel Management
24 Feb 2024 by Raghu, Hotel Management
Dear Kellie ,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that you were disturbed by the noise and that your concerns weren't adequately addressed. This is certainly not the level of service we aim to provide to our guests. Rest assured, we take your feedback seriously, and we will investigate the issue further to ensure it doesn't happen again in the future. We apologize for the lack of follow-up from our team regarding your concerns. We would like to make things right, so please reach out to us directly, and we will do our best to address your experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards Reception team
