Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Loved the location of this property. I had a small child & we were in Hyde Park/Kensington Gardens every day. It’s also well connected by tube & buses to everywhere you want to go in Central London. Queensway has a myriad of places to eat & is a short walk away. The hotel is older but kept clean so good value for London. The cleaning lady on level 2 was especially nice to us every day.
by A verified traveler
Posted 23 Apr 2024
Good, safe area. Excellent breakfast. Restaurant no longer open for evening meal. Safe too low to use easily. Carpet stained. No fridge. No phone in room.
by A verified traveler
Posted 22 Apr 2024
This is great area of London, easy to get to by underground or walk from Paddington. Kensington Gardens are a block away and into Hyde Park walk all the way to Buckingham Palace.
by A verified traveler
Posted 17 Apr 2024
.
by A verified traveler
Posted 16 Apr 2024
The hotel is very easy to use and great location.
by A verified traveler
Posted 16 Apr 2024
Its accessible to transportation and downtown
by A verified traveler
Posted 14 Apr 2024
Good..staff very very helpful..
Bad..no phones in the room
Rooms clean but could use some bigger towels..sounds stupid but a postage stamp to dry yourself really unsatisfactory
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Highly recommend
by A verified traveler
Posted 7 Apr 2024
this was our third stay at the Lancaster Gate Hotel. We chose to stay here again for the location, proximity to the tube station, cleanliness, and great staff. We were quite disappointed in how much the hotel has deteriorated, it is looking tired. We were given room 122, which was relatively nice, but small, as most London hotels are. My husband went in the shower on our first morning, and when he turned it on, the water spewed out of the shower head, all over the bathroom, and on the ceiling. We were then given room 301, which had a working shower, but the room was smaller. The toilet in both rooms did not flush very well. The breakfast, at 13.50 pounds per person, was adequate, but not great, and, to our minds, very expensive for what we received. .The breakfast room is very crowded. Having said all of this, the front desk staff were very friendly, and accommodating. We probably won't be back to London for a couple of years, but we definitely will not stay at the Lancaster Gate Hotel again. :(
