Ratings based on 35 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2019
Great flat in nice quiet part of Kensington away from bustle of the city. Tube access was 10-15 min walk
Comment from Hotel Management
29 Jun 2019 by Beth, Hotel Management
Thank you so much for your review we are so pleased you enjoyed your stay
by A verified traveler
Posted 27 Jun 2019
Comment from Hotel Management
27 Jun 2019 by Sam, Hotel Management
We really appreciate your review and love that you enjoyed your stay
by A verified traveler
Recommended 😊
Posted 27 May 2019 on HotelsGreat apartment in a great location, cosy, comfortable and everything we needed for a three day trip. The service was excellent.
Comment from Hotel Management
28 May 2019 by Ros, Hotel Management
Thank you so much for the review Mr C J we are delighted that you enjoyed your stay and look forward to welcoming you again
by A verified traveler
Posted 14 Apr 2019
Comment from Hotel Management
15 Apr 2019 by Sam, Hotel Management
Thank-you so much for your 5star review and we are thrilled you enjoyed your stay
by A verified traveler
Nice
Posted 5 Apr 2019 on HotelsNice place would stay again! Very helpful on checkin
Comment from Hotel Management
6 Apr 2019 by Rosalind, Hotel Management
Thanks for your review nice
by A verified traveler
A great place to stay
Posted 14 Dec 2018 on HotelsThe apartment was great. And contained everything we needed for our stay. Check in was at a different location, this was detailed in the hotel profile, but not very clearly.
Comment from Hotel Management
19 Dec 2018 by Sam, Hotel Management
Thanks so much for your review Aaron. We do state apartments are at different locations but no more than 5 minutes walk
by A verified traveler
Posted 3 Jul 2018 on Hotels
Lovely... nice situation!
Thank you
Comment from Hotel Management
5 Jul 2018 by Rosalind, Hotel Management
Thanks So much for your "lovely"review Sally. The location is fantastic and Its always a pleasure to accomodate fantastic guests like your group. We are thrilled you enjoyed your stay
by A verified traveler
Disappointing flat with misleading claims.
Posted 30 Dec 2015
Pros: Nothing other than near to the shopping centre.
Cons: The management - could be less defensive and actually do their job to present a clean flat.
Not make misleading claims- luxury flat- it isn't.
Location: Near shopping centre but you have to walk 10-15 minutes. the management wrongly claim 5 minutes in their book so stay away.
We booked the flat for three nights after reading that it is a luxury apartment. We have to pick keys from office and walk to the apartment which is long ( with luggage) if you dont have a car. The flat has no lifts, no wifi ( really at a luxuary flat??) ,
The appliences did not work, the cutlery in the kitchen was so dirty and stained that it deserve to be binned. We tried to wash it twice but the dishwaster does not work. They dont leave any washing liquid to wash it otherwise.
The washing machine was EXTREMELY noisy we found out two big metal peices. Unacceptable when you call it a luxury.
The internal decor is very tired and ordinary, it is very misleading to call it a luxury flat, it isnt in any way. The sofa is ugly and old, the curtain poles and curtains dont work properly (close). very small TV.
We were on the 3rd or 4th floor, without a lift it is a big challenge with a baby or for an elderly person.
The management does not seem to bother much, they dont leave any instructions book - one general book kept is for several flats not this specific flat.
We paid 585 for three nights which is very overpriced. I stay in London apartments regularly, for this price you do get luxury - not an old, tired flat like this.
We informed management of the issues who were VERY defensive and would not admit any problems. Last thing you want - Poor management, unfriendly and defensive.
One sugestion to any one booking this- stay AWAY. This is a very high priced ordinary flat.
Comment from Hotel Management
9 Jun 2016 by Manager, Hotel Management
I appreciate you for taking the time to submit your review, we greatly value hearing all our guest’s feedback. I am sorry to hear that your stay was not to your liking however we would disagree with your description and have to ask if things were really as bad as you claim why you did not come to see me at any point during your stay to make a complaint. Had you done so we would have dealt with any problems you claim to have had and if possible allocated you another apartment.
by Darren from Exeter
Great - would recommend to anyone
Posted 30 Jun 2015 on HotelsThis was a great apartment. It was clean and spacious and the staff who managed it were lovely. Would definitely stay again.
Comment from Hotel Management
5 Sep 2015 by Rosalind, Hotel Management
Thanks so much for your review Darren, we are thrilled you enjoyed your stay, its always a pleasure with guests like yourself.
by D M from Sheffield
Posted 24 Jun 2015 on Hotels
Good little apartment in nice neighbourhood. Great location for Olympia and plenty of good provisions shops and gastropubs nearby.
Comment from Hotel Management
5 Sep 2015 by Rosalind, Hotel Management
Thanks so much for your reveiw, the gastropubs and shops are fantastic, in fact some guests have gone to the two pubs on the doorstep everynight without fail.
