Ratings based on 13 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Atlanta
Posted 10 Apr 2024
Staff are amazing & so sweet & helpful
by A verified traveler
Posted 19 Nov 2023
Very elegant and comfortable hotel with highest hospitable staff. Top notch service and management.
by A verified traveler
Posted 2 Nov 2023
Comment from Hotel Management
30 Nov 2023 by Mr Priori, Hotel Management
Dear Amer, Thank you very much for taking the time to share your feedback regarding your experience at The Carlton Tower Jumeriah.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Thank you for choosing The Carlton Tower Jumeirah London! All The Best,Gianluca Gianluca PrioriGeneral ManagerGianluca.Priori@jumeirah.com+44 (0)2072351234
by A verified traveler
Posted 5 Aug 2023
The hotel is very clean and well designed (although the lifts can be a bit frustrating at times). However, the stand out feature is the service. The doormen, the reception, the concierge and the cleaning staff are all exceptionally helpful and polite, making you feel so welcome all the time.
by A verified traveler
Posted 1 May 2023
Wonderful hotel in a top location. The Staff and service are fabulous. Some rooms are a bit small - esp when travelling with kids. Service is extraordinary. Excellent stay with lots to do close by- especially during a short stay.
Comment from Hotel Management
19 May 2023 by Gianluca Priori, Hotel Management
Dear Vera,thank you very much for taking the time to share your wonderful feedback, particularly about service.We look forward to welcome you back soon.Kind regards,
by A verified traveler
Posted 3 Jan 2023 on Hotels
by A verified traveler
Posted 1 Mar 2022 on Ebookers
Best hotel in London
Comment from Hotel Management
15 Mar 2022 by Ergyun Dzhoshkun Service One Agent, Hotel Management
Thank you so much for your review and continued support of The Carlton Tower Jumeirah. I am pleased to read that you felt that way. We look forward to welcoming you back.
by A verified traveler
Posted 23 Jan 2022 on Ebookers
Great stay again best hotel in London
Comment from Hotel Management
9 Feb 2022 by Ergyun Dzhoshkun Service One Agent, Hotel Management
Thank you so much for taking your time for the review. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to The Carlton Tower Jumeirah.
by A verified traveler
Amazing property with an amazing team
Posted 9 Jan 2022 on HotelsThis is a freshly refurbished property, and they have knocked it out of the park.
Service is off the scale. Sadly the steam room and hot tub were out of action, but apart from that they excelled in everything
Special mentions to the staff that made the stay so special…Jonathan, Maria, Natalia and ash…these guys went above and beyond
The personalised room keys are a nice touch
Comment from Hotel Management
9 Feb 2022 by Ergyun Dzhoshkun Service One Agent, Hotel Management
Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it Mr. Jon. I am so pleased to read that you felt well cared for by our guest relations team. We very much look forward to having the opportunity to welcome you back, before too long.
by A verified traveler
Posted 4 Jan 2022 on Ebookers
Best hotel in London nothing else compares to these standards.
Comment from Hotel Management
9 Feb 2022 by Ergyun Dzhoshkun ServiceOne Agent, Hotel Management
Thank you so much for the review and continued support of The Carlton Tower Jumeirah. I am delighted you were impressed with our hotel. I hope It will not be too long before we have the pleasure of welcoming you back.
