Ratings based on 944 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Enjoyed my short stay
by A verified traveler
Posted 24 Apr 2024
Property is under renovation and they dont tell you that when booking. Hotel noisy from 9 am to 4 pm with construction. Staff was great but stay was horrible
Comment from Hotel Management
27 Apr 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 23 Apr 2024
Still renovation us continuing. Renovated rooms are excellent. Room cleaner is a little greedy I think. She even doesn’t leave toilet paper but each time reception helped. Breakfast was excellent. The restaurant on the ground level is very good and cheap.
Comment from Hotel Management
25 Apr 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 20 Apr 2024
Staffs helpful and friendly .
Hotel is undergo renovation but I did not receive so info before I check in
Comment from Hotel Management
21 Apr 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 18 Apr 2024
Great staff. The hotel is currently in a renovation but well managed and not too much extra noise or inconvenience
Comment from Hotel Management
20 Apr 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 12 Apr 2024
Good location from train station and walking. Some construction in hotel made elevators slightly longer wait but not bad. Great breakfast!
Comment from Hotel Management
13 Apr 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 11 Apr 2024
No phones in room.
No furniture to store your clothing.
Renovation in process (aware in advance).
The service at bar was exceptional but the bar food was not great.
Included breakfast is tasty & highly recommend; great coffee and specialty coffees, full spread buffet with eggs, ham, bacon, sausage, cereals, fresh fruit, breads, etc.
Comment from Hotel Management
11 Apr 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 5 Apr 2024
Rooms are not the most modern but clean, practical and really, 5 stars for the staff who were so kind and helpful for every little thing!
Comment from Hotel Management
6 Apr 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager
by A verified traveler from Shepperton
Posted 31 Mar 2024
Stayed for 1 night on Saturday 30th March. From reading reviews it was advised to pick one of their newest rooms. Currently the hotel is in the middle of a huge overhaul. The new room had no phone, no iron, the shower was dreadful and the TV flicked on and off. Popped down to reception, was told its a refurb and they are sorry. Explained this is a new room and not acceptable. Another member of staff then spoke to me and was great. They covered by parking fee (£20) and gave us breakfast in the morning all paid, also they'd fix the shower and TV. On returning from our evening out we could see the shower had been fixed and the pressure was now a good force, enough to remove the bubbles off my head! The next morning we were greeted at breakfast, however, we'd only been given 1 free breakfast. Explained it was comp from the customer services and had been agreed. After 10mins or so they said on this occasion they'd do it and allowed us both to have the breakfast. Overall, poor service from the hotel, we'd driven along way, you expect a new room to provide us with the basics on arrival. Although it was sorted out, it did make what should have been a relaxed enjoyable visit to london for a wedding a painful experience.
by A verified traveler
Posted 25 Mar 2024
NO FRIDGE. NO MICROWAVE. LOUD CONSTRUCTION ON GOING AT THE HOTEL from 8:30 in the morning until 5PM (17:00).
Checked in today and what a terrible experience. Imagine staying for a holiday and you want to heat food you got from outside… NOT POSSIBLE. As there is no microwave in your room or anywhere in the common areas.
You cannot buy yogurts, chill wine/drinks because there is no fridge in the rooms.
Most importantly, the hotel DID NOT DISCLOSE that there is a very loud construction going prior. And I do not know why none of the other guests here talked about it here so I am telling you to consider other hotel options.
*DO NOT BOOK**
Comment from Hotel Management
30 Mar 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager
