Ratings based on 772 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Locked out of Holiday Inn Brent Cross
Posted 13 Mar 2020 on HotelsI arrived at Holiday Inn Brent Cross to find the doors locked. Staff let me in and confirmed that all reservations had been transferred to Holiday Inn, Wembley, but this had not been communicated ahead of my trip and I had no choice but to accept the transfer.
When I arrived at the Wembley Hotel, my room was a twin and not a double as booked. I requested a different room but the hotel was full. The room provided suffered from excessive noise generated by the nearby lift which sounded like someone drilling and sound proofing windows which were not fitted properly so there was a lot of noise from outside. I confirmed the details to staff on departure but no offer of compensation for any of the inconvenience of this trip.
Comment from Hotel Management
16 Mar 2020 by Reservations , Hotel Management
Good Morning,
Thank you for the above, We are apologise for an inconvenience caused to the relocation property,
Please advice if you are member of IHG Rewards, we will be able to offer point for the issues faced,
Kind regards,
by A verified traveler
Feb 2020
Posted 29 Feb 2020 on HotelsA hotel in london with a car park. Perfect for us. A clean tidy hotel. Staff were pleasant. Rooms comfy. More than enough breakfast options. Shopping centre just across the road for evening food options. We will be back.
Comment from Hotel Management
2 Mar 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate it,
Kind regards,
by A verified traveler
Posted 23 Feb 2020
Good location, well maintained and the staff are friendly, always willing to help.
Comment from Hotel Management
24 Feb 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate it,
Kind regards,
by A verified traveler
Great London break
Posted 20 Feb 2020 on HotelsAC very noisy an needed to turn off at night. For the price this is a great hotel and near the tube to get into London. Also they offer a good shuttle service, but his is only one way.
Comment from Hotel Management
24 Feb 2020 by Reservations , Hotel Management
Good Morning Stephen,
Thank you for your feedback, we appreciate it,
Kind regards,
by A verified traveler
Old for new.
Posted 17 Feb 2020 on HotelsTired upholstery, sheets, linens and towels, the rugs are stained and grimey, overall below par, not worth it.
Comment from Hotel Management
18 Feb 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate it,
Kind regards,
by A verified traveler from London
Posted 12 Feb 2020
Overall pretty good, property getting old and a little tired
Comment from Hotel Management
13 Feb 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate,
Kind regards
by A verified traveler
Posted 12 Feb 2020
Needs refurbishing in some rooms sit leather on seats downstream
Comment from Hotel Management
12 Feb 2020 by Reservations , Hotel Management
Good Afternoon,
Thank you for your feedback, we appreciate it,
Kind regards,
by A verified traveler
Posted 10 Feb 2020 on Hotels
by A verified traveler
Posted 31 Jan 2020
Comment from Hotel Management
31 Jan 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate it,
Kind regards
by A verified traveler
Posted 25 Jan 2020
Very helpful and accommodating staff. Clean room and very comfy bed.
Comment from Hotel Management
27 Jan 2020 by Reservations , Hotel Management
Good Morning,
Thank you for your feedback, we appreciate it,
Kind regards
