Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Garland
Posted 1 May 2024
Easy access to tube and train. Walking distance to Borough market and not far from Southbank. Breakfast included which was excellent as so expensive to eat out in London
Comment from Hotel Management
1 May 2024 by Rimsha , Hotel Management
Dear Mary, Thank you for taking your time and sharing the feedback from your recent stay with us. I'm delighted to see your stay was up to your expectations. I'm glad to see you found our superb location convenient . I would like to take this opportunity to thank you for the comment regarding the breakfast and choosing Holiday Inn Express Southwark for your stay and I hope you will give us another opportunity to welcome you back in the future. Kind Regards, Rimsha A. Guest Services Manager
by A verified traveler from Calgary
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by William M, Hotel Management
Dear Bryan, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by William, Hotel Management
*Dear Amanda, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager
by A verified traveler
Posted 22 Apr 2024
Rooms are way too small
Comment from Hotel Management
22 Apr 2024 by William M, Hotel Management
*Dear Sunil, Thank you very much for leaving your comment regarding your recent stay in our hotel. I am glad that you had a nice overall stay with us and you enjoyed our location. Also, I would like to thank you for the comment regarding the rooms size, we really value our guests, therefore be sure I will pass the message in order to improve our service. Looking forward to welcoming you again in a not distant future, Kind Regards, William M Guest Services Manager
by A verified traveler
Posted 7 Apr 2024
I liked the convenience to the Underground, and the walkability to the Borough Market. Clean room, comfortable beds.
Comment from Hotel Management
7 Apr 2024 by Tony, Hotel Management
Dear Alma,Thank you for taking your time and sharing the feedback from your recent stay with us. I'm delighted to see your stay was up to your expectations and our team looked after you so well. I'm glad to see you found our superb location convenient and enjoyed the complimentary breakfast in the morning. I would like to take this opportunity to thank you for choosing Holiday Inn Express Southwark for your stay and I hope you will give us another opportunity to welcome you back in the future.Kind Regards, Tony, Guest Services Manager
by A verified traveler
Posted 5 Apr 2024
Breakfast was awesome - especially the croissant was heavenly.
If the staff knows a little about where to get the tickets for tourist attractions, train stations etc., it will be helpful.
Comment from Hotel Management
5 Apr 2024 by Rob, Hotel Management
fantastic
by A verified traveler
Posted 29 Mar 2024
Disappointed that the bath towel and bedsheet has stains on them. Housekeeping also not great as room not that clean with no attention to detail. Otherwise location is great.
Comment from Hotel Management
29 Mar 2024 by Tony, Hotel Management
Dear Beatrice, Thank you for taking your time and sharing the feedback from your recent stay with us. It's disappointing to see your stay was not up to your expectations. We strive to provide excellent customer service and I'm very sorry we did not quite succeed on this occasion. Please accept my apologies for the Condition of the room. I will address the issue directly with the housekeeping manager immediately. I would like to take this opportunity to thank you for choosing Holiday Inn Express Southwark for your stay and I hope you will give us another chance to make things right in the future.Kind Regards, Tony - Guest Services Manager
by A verified traveler
Posted 23 Mar 2024
good place to stay in south bank area.
breakfast is quite nice
Comment from Hotel Management
23 Mar 2024 by Jessica, Hotel Management
Dear Brighid, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, Jessica YGuest Service Assistant
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Will, Hotel Management
*Dear Gregory, Thank you very much for your review! A big thank you for praising the quality of the service delivered, our team is working hard to let our guests feeling home and reading your comment make us proud and glad that we made you feel very well in our hotel. Rest ensured that I will pass along your terrific feedback to the rest of the team. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager
by A verified traveler
Posted 11 Mar 2024
The place was clean. Close to transportation and near by a few restaurants.
Comment from Hotel Management
12 Mar 2024 by Priyan, Hotel Management
Thank you for taking your time to leave as review, hope next visit with us would be even greater!Priyan De Silva, Guest Service Assistant
