Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2022 on Hotels
by A verified traveler
London trip
Posted 27 Jun 2021 on HotelsI was moved to the Crown Plaza re maintenance work being carried out at Holiday in Express Old Street. Lovely hotel however this added 1hr each day for travelling over to Shoreditch on the tube which I was trying to avoid using. The hotel was clean however I was quite amazed that they only clean, replenish tea/coffee/water if you ask! this is not done on a daily basis.
by A verified traveler
Posted 27 May 2021 on Hotels
Didn’t actually stay here, was moved to a partner hotel but have stayed on many occasions before and it’s great
by A verified traveler
Posted 21 Dec 2020 on Hotels
Comment from Hotel Management
7 Feb 2021 by Craig, Hotel Management
Thank you for your lovely feedback
by A verified traveler
Posted 15 Sep 2020 on Hotels
Comment from Hotel Management
17 Sep 2020 by CraigPP, Hotel Management
Thank you for your rating
by A verified traveler
Posted 13 Sep 2020 on Hotels
Comment from Hotel Management
17 Sep 2020 by CraigPP, Hotel Management
Thank you for your great rating!
by A verified traveler from Ipswich
Posted 1 Sep 2020 on Ebookers
Good clean room, quite and comfortable. Breakfast was yummy. Thank you.
Comment from Hotel Management
6 Sep 2020 by Craig PP, Hotel Management
Thank you for your feedback and rating it is very much appreciated
by A verified traveler from Cambridge
Posted 1 Sep 2020
On arrival, staff treated us in friendly manner. Rooms were very clean and has good vibs. All in all good value for money. Lot of places near by to eat out
Comment from Hotel Management
6 Sep 2020 by Craig PP, Hotel Management
Thank you for your feedback and rating it is very much appreciated
by A verified traveler
Judt about ok
Posted 19 Aug 2020 on HotelsThis was ok, quite standard. The beds were not too great and the pillows uncomfortable, so I was unable to get the best of sleeps. Cleanliness was good in the communal areas and the rooms were ok. I assume due to lockdown the rooms don't get cleaned between stays. It's not a big deal, but it means things like cups aren't cleaned, there's not enough tea/coffee for the stay. I've stayed twice since the relaxation of lockdown, I'll probably try a different hotel when I'm back in a couple of weeks.
Comment from Hotel Management
21 Aug 2020 by Craig, Hotel Management
Thank you for your feedback, we will look into your concerns. FYI, whilst we are not coming into your room, we can come in if you want and request at reception.
by A verified traveler from Newcastle upon Tyne
Posted 7 Aug 2020
I liked how they was responding for any request very seriously and quickly! They have amazing services and excellent breakfast ! Housekeeping was excellent and location close to the city centre ! Friendly staff !
Comment from Hotel Management
9 Aug 2020 by Craig, Hotel Management
Thank you for your lovely feedback
