Ratings based on 3,316 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
A very convenient hotel when doing an overnight layover at Heathrow. An expensive option but one has to decide if the convenience is worth it. Two minutes from baggage pickup and likewise when checking in for your next flight.
With a decent restaurant.
by A verified traveler from Brighton
Posted 2 May 2024
Room was excellent. Modern, clean, good toiletries, great bed. Blackout and soundproofing were both excellent. It could have used a coffee maker rather than just a kettle but that was fine. WiFi average but worked.
Food and drink is overpriced for what you are getting - £18 for a cocktail, £25 for a burger, £11/£12 for a wine etc.
Staff were nice
by A verified traveler
Posted 2 May 2024
Convenient
by A verified traveler
Posted 2 May 2024
Great location close to airport. Comfortable room.
by A verified traveler
Posted 1 May 2024
Staff was amazing and helpful. Very convenient for a short layover. Breakfast was average, can’t complain.
Comment from Hotel Management
1 May 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Nadia Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager
by A verified traveler
Posted 30 Apr 2024
This hotel only exists as a place to stay for an early flight out of Heathrow or a stay between flights. Rooms are clean and comfortable, but you’re sort of trapped in the hotel. My wife and I had dinner in the restaurant- both the service and food were very good - the food prices were very high for the options available- but you know that going in. Best part - for terminals 2 and 3 - it’s a short easy walk with luggage to both terminals- and that’s the reason you stay at this hotel.
Comment from Hotel Management
1 May 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Karl Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Food at restaurant was terrible and overpriced.
Convenient location at Heathrow, but very noisy mechanical sounds (pipes banging)? Industrial laundry machine nearby maybe( kept us from sleeping for the few hours we had to sleep before our flight)
Comment from Hotel Management
30 Apr 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Simon Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Amanda Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Location
Comment from Hotel Management
29 Apr 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Georgly Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Hilton Garden Inn London Heathrow Terminals 2 &3, Hotel Management
Dear Elizabeth Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager
