Ratings based on 993 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
This is not a hotel. We felt we had been scammed the minute we arrived. The hotel was dimly lit, with a group of men sitting on folding chairs and folding tables next to reception. This looked more like a supportive refuge housing. This is not a hotel, please be aware. We felt extremely unsafe and we left within 10 minutes. We cannot believe this is being advertised as an airport hotel.
Comment from Hotel Management
24 May 2024 by Jorgen, Hotel Management
Dear Aranjot,Thank you for your review.We do not have any folding furniture in the lobby so I am not sure what you got that from. We do have security at the entrance if that is what you refer to. I am very sorry that you decided to leave.Best regardsJorgen Rasmussen
by A verified traveler
Posted 29 Apr 2024
It was safe,friendly and comfortable
Comment from Hotel Management
29 Apr 2024 by Meghna Mehta, Hotel Management
Dear Sandra, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 28 Apr 2024
Good size room, all the facilities were closed they did message to let me know, so ok for a bed for the night.
Comment from Hotel Management
29 Apr 2024 by Meghna Mehta, Hotel Management
Dear Ranbir, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 28 Apr 2024
Very convenient location with large free car park. The hotel is being used for migrant housing, but this wasn't a problem for me. The restaurant is closed to cater for migrants, but I was offered breakfast delivered to the room if required. The room was spacious and clean. It won't suit anyone looking for a destination hotel as minimal facilities, but I would stay again if just looking for somewhere to stay convenient for Twickenham or Heathrow.
Comment from Hotel Management
28 Apr 2024 by Heston hyde staff , Hotel Management
Dear Mr RobertsThank you for your kind response and we are happy you had a lovely stay and we wish to see you again and make your stay still better.Have a lovely day ahead.Best regardsHeston Hyde Hotel staff
by A verified traveler
Posted 25 Apr 2024
Hotel being used to house refugees, no restaurant and dreadful noise in the hallways. Felt needed a chair behind the door for safety overnight, would not recommend to anyone.
Comment from Hotel Management
26 Apr 2024 by Jorgen, Hotel Management
Good morning Joanna,Thank you for leaving your review. The hotel does advise guests that the facilities are closed not only on the website but also in your confirmation. I am sorry that you didn't enjoy your stay.Best regardsJorgen RasmussenGeneral Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Meghna Mehta, Hotel Management
Dear Bayar, Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Meghna Mehta, Hotel Management
Dear Theo. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Meghna Mehta, Hotel Management
Dear Mr Jaswinder ,Thank you very much for your rating and for staying with us. I hope that we will see you back soon. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 28 Feb 2024
This isn't a hotel anymore. It's for asylum seekers. There are sketchy people sitting everywhere/walking in and out. The building smells disgusting and all amenities (dining room, pool, gym) have been shut down for a long time and will never open again, it's not a hotel anymore. Very unsafe feeling. The room was also horrible. We checked in early so we could use the bathroom before going into the city... because there are no lobby bathrooms. We were in the room 5 minutes, noticed broken window. We came downstairs to go to the city and told them about the problem. They said they would fix it. We didn't leave a single thing in the room, felt unsafe. We came back at night for 15 minutes. In that time, we assessed the room. Checked for bedbugs... but mid check stopped looking because we noticed there weren't even fitted sheets on the bed. On top of the mattress was a puffy mat, and picking it up revealed the pee stained mattresses. I mean lots of stains. In addition to the pee stains all over the beds, one bed had a burn/stab through it about 6" x 2". The other, blood stains. There was dried white substance on the curtains. The desk in the room was damaged/cut up on top. We stopped inspecting so I don't know what else was in there. We immediately booked another hotel and went downstairs to leave and hopefully get a refund (not happening). In the corner of the lobby is a section filled with black trash bags (at least 100) and a table and logging computer. We left, No refund
Comment from Hotel Management
29 Feb 2024 by Meghna Mehta, Hotel Management
Dear Samantha. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Meghna Mehta, Hotel Management
Dear Aaron. Thank you for your rating and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
