Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Awesome location near 4 tube lines, plenty of shops and places to eat. Bedroom was very clean and staff was lovely.
Comment from Hotel Management
30 Apr 2024 by Tyrique, Hotel Management
Dear Paula,Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of Luma Hammersmith, near multiple tube lines, shops, and dining options. We are glad that you found the bedroom to be very clean and that our staff provided excellent service during your stay. We appreciate your kind words and hope to welcome you back again in the future!Best regards,Tyrique
by A verified traveler
Posted 23 Apr 2024
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Comment from Hotel Management
24 Apr 2024 by Tyrique, Hotel Management
Dear Stuart,Thank you for choosing to stay with us. We are very grateful for your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel. We appreciate your feedback and hope to see you again soon!Best regards,Tyrique
by A verified traveler
Posted 20 Apr 2024
Excellent stay with friendly staff and a great room.
Comment from Hotel Management
21 Apr 2024 by Tyrique, Hotel Management
Dear Mark,Thank you for highlighting the aspects of your stay that you enjoyed! We are pleased to hear that you found our hotel to have a convenient location, the room to be great, and received excellent service from our staff. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations during your stay. We appreciate your feedback and look forward to welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know.Best regards,Tyrique
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Tyrique, Hotel Management
Dear Daniel,We are glad to hear that you had a pleasant stay with us here at Luma Hammersmith! Thank you for choosing our hotel, and we hope to welcome you back for many more enjoyable experiences in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know!Best regards,Tyrique
by A verified traveler
Posted 18 Apr 2024
Area around the hotel is nice and quiet.
Tube is a 5 minute walk away which was very convenient.
Comfy bed and good price for the room size. Only issue was cleanliness, the floors and furniture were dusty. Rusted faucet and towels were paper thin, you couldn't dry a spot of water with the ones offered. Toiletries and other complimentary items were very limited.
Comment from Hotel Management
19 Apr 2024 by O, Hotel Management
Dear Sebastian,Thank you for sharing your feedback. We're pleased to hear that you appreciated our quiet location, convenient proximity to the tube, comfortable bed, and good value for room size.However, we sincerely apologize for the issues you experienced with cleanliness and the quality of our amenities. We understand the importance of maintaining a clean and comfortable environment for our guests, and we regret that we fell short in this instance. Your comments about the dustiness, rusted faucet, thin towels, and limited toiletries have been noted and will be addressed promptly.We appreciate your feedback as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Osama
by A verified traveler
Posted 18 Apr 2024
Nice property, reasonable size room. Decent price. Only odd thing was they didn't provide face wash cloths with the towels.
Comment from Hotel Management
19 Apr 2024 by O, Hotel Management
Dear Christopher,Thank you for your positive feedback. We're delighted to hear that you found our property nice, our rooms reasonably sized, and our prices decent. We strive to provide our guests with a comfortable and enjoyable stay, and your comments affirm that we're heading in the right direction. We look forward to welcoming you back in the future.Best regards,Osama
by A verified traveler
Posted 16 Apr 2024
Adorable property, close to so many shops, restaurants and transportation. Staff was kind and professional.
Comment from Hotel Management
17 Apr 2024 by Tyrique, Hotel Management
Dear Alexandra,Thank you for your lovely feedback! We are glad to hear that you found our property adorable and conveniently located near shops, restaurants, and transportation options. Our team works hard to provide excellent service, and we are happy that you found them to be kind and professional. We hope you had a wonderful time exploring the area and enjoying your stay with us. We look forward to welcoming you back for another enjoyable visit.Best regards,Tyrique
by A verified traveler
Posted 11 Apr 2024
I was so lucky. I had no idea what this hotel would be like. Fortunately, this is a nice hotel with an ingenious use of space in the rooms. I love how organized everything is and how much storage there is in a typical-sized hotel room.
Comment from Hotel Management
11 Apr 2024 by Tyrique, Hotel Management
Dear Jason Matthew,We are thrilled to hear that you had a wonderful and positive experience at our hotel! It's great to know that you appreciated our innovative room design and efficient use of space to provide ample storage. Thank you for your kind words, and we are delighted that you enjoyed your stay with us. We hope to welcome you back again in the future for another excellent experience!Best regards,Tyrique
by A verified traveler
Posted 8 Apr 2024
Nice property, friendly and professional stuff, and nice location!
Comment from Hotel Management
10 Apr 2024 by Tyrique, Hotel Management
Dear Norman,Thank you for your kind review and your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Tyrique, Hotel Management
Dear Karla,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay at Luma Hammersmith did not meet your expectations. Our reception is open 24/7 and we encourage all of our guests to reach out to us with any concerns at any time, so we can address them immediately and ensure a comfortable and satisfying stay. Your feedback will be shared with our entire team for review as we strive to improve our guests experience. Once again, we do apologise for any inconvenience caused and hope to have another opportunity to welcome you back better in the future.Best regards,Tyrique
