Ratings based on 205 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
It was a fabulous stay for one week.. The room was large, with everything we needed.. easily walkable to Soho and many other attractions.. lovely to come back to a quiet, charm filled street. We needed an iron with board, and staff were only too happy to oblige.
I will definitely stay here again
Comment from Hotel Management
7 Jun 2024 by Guest Relations Manager , Hotel Management
Dear Andrea, thank you for your kind words and positive feedback. We are naturally delighted to hear you enjoyed your stay and would come back, that is the biggest compliment. We look-forward to serving you in the future.
by A verified traveler
Posted 1 Jun 2024
We booked a room at Grange Portland but they moved us next door to the adjacent hotel, which was actually a nicer room. Breakfast was good, location is good excellent next to British Museum. Staff was helpful and responsive.
Comment from Hotel Management
3 Jun 2024 by Guest Relations Manager , Hotel Management
Dear Christopher, thank you for your valued feedback. We are delighted to hear you enjoyed your stay with us and we hope we have the opportunity to welcome you back again.
by A verified traveler
Posted 24 May 2024
We stayed 3 nights. This was a very good “heritage” style hotel. Large room, updated bathroom and we really enjoyed having the use of the kitchenette in the room. Very quiet super central to most things. A 20 minute walk to the Soho theatre district, Royal British Museum is in your backyard and one block off a major thoroughfare. Comfortable bed. We would stay here again.
Comment from Hotel Management
30 May 2024 by Guest Relations Manager , Hotel Management
Dear Susan, thank you for for your 5/5 score and positive feedback. We are natrually delighted to hear you enjoyed our great location and room facilities. We hope we have the pleasure of serving you again soon.
by A verified traveler
Posted 21 May 2024
The curtains couch and beds are warn out. Needs a major renovation. Staff seem overworked and uninterested in being there. Way worse than last year when we stayed here.
Comment from Hotel Management
23 May 2024 by Guest Relations Manager , Hotel Management
Dear Richard, Thank you for taking the time to review your stay. Our aim is to provide our guests with a comfortable and enjoyable stay and it is dissappointing to hear this was not reflected in your recent visit.We hope we have the opportunity to welcome you back and provide you with a better stay experience.
by A verified traveler from Issaquah
Posted 6 May 2024
Walking distance to the British Museum and many fantastic restaurants including Cordon Bleu London. Friendly and helpful staff made our stay a pleasure. Construction work was less than wonderful but that can happen anywhere. We will stay here again!
Comment from Hotel Management
7 May 2024 by Guest Relations Manager , Hotel Management
Dear Eve, thank you for your valued and positive feedback. We are so glad you enjoyed your recent stay and we hope to welcome you back soon.
by A verified traveler
Posted 24 Apr 2024
A fabulous property which offers more than its post suggests. I booked a double room with a kitchenette and it’s basically a suite! Huge windows, elegant drapes, places to sit. The street is quiet and the trees outside smell great. And having (basic) cooking facilities means I have saved a fortune in dining out. I would definitely come back here - thank you, Portland! Very comfy bed, too, I have slept like a log.
Comment from Hotel Management
25 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Catherine, thank you for this positive feedback. We are so glad you enjoyed your stay and our facilities.We hope we have the pleasure of serving you again very soon.
by A verified traveler from St. Louis
Posted 4 Apr 2024
Excellent
Comment from Hotel Management
4 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Michael, thank you for your 5/5 review. We are delighted you enjoyed your stay and we hope to welcome you back again.
by A verified traveler
Posted 25 Mar 2024
Great price for hotel in this location. Housekeeping was very responsive - especially the day I did not go out until after 3pm. Quite old fashioned decor but huge bed - and the room was clean and comfortable.
Comment from Hotel Management
26 Mar 2024 by Guest Relations Manager , Hotel Management
Dear Carole, thank you for taking the time to review your recent stay. We are delighted you enjoyed your visit and we hope to welcome you back again.
by A verified traveler
Posted 15 Mar 2024
Very clean, quiet, professionally run little hotel. Steps away from the British Museum. Within walking distance of so many more sites worth seeing. Staff was always courteous and friendly. Would stay here again.
Comment from Hotel Management
16 Mar 2024 by Guest Relations Manager , Hotel Management
Dear Walter, thank you for this positive feedback. We are delighted to hear you enjoyed your stay with us. We hope we have the opportunity to welcome you back again.
by A verified traveler
Posted 9 Mar 2024
We were put in the “deluxe suite” with kitchenette in the basement of the hotel. The tv did not work, the stairs to get to our room were steep with no handrails and there was no plug to take a bath. The carpet and walls were worn and stained. The kitchenette was a tiny sink and small microwave. Very disappointing!
Comment from Hotel Management
10 Mar 2024 by Guest Relations Manager , Hotel Management
Dear Diana, we are sorry to hear you were unsatified with your recent stay and the facilities.We aim to provide a clean, comfortable and enjoyable stay for all guests and we are sorry to hear we did not live up to your expectations.Your comments have been shared with our operations team. We use all feedback to help us to improve where we can.We hope we have the opportunity in the future to welcome you back and provide a better stay experience.
