Ratings based on 778 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 10 Jun 2024
Room was unbelievably tiny and very hot. It was also noisy from traffic as we had to have the windows wide open to try and cool it down
Comment from Hotel Management
11 Jun 2024 by Guest Relations Manager , Hotel Management
Dear Allyson, thank you for taking the time to review your recent stay. We are sorry to hear things were not quite right. Your valued feedback has been shared with our operations team. We use it to improve our services where we can.We hope we have the chance to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Posted 29 May 2024
Very rude woman in charge of breakfast area
Unsafe if fire occurs…some windows in hallways painted stuck
Uncomfortable beds
Comment from Hotel Management
30 May 2024 by Guest Relations Manager , Hotel Management
Dear Deborah, thank you for your valued feedback. We are upset to hear a member of the team was rude. This is not the feedback usually assoicaited with our staff. Our operations team will invetigate this further and take the necessary action and give further training where needed.We are sorry that you did not enjoy your visit and we hope we have the opportunity in the future to welcome you back and provide you with a better stay experience.
by A verified traveler
Posted 23 Apr 2024
The WiFi was really bad I had to log out of it every minute. There were stains in the carpet. The towels smelled funny and they had no washcloths. Bathrooms were dirty and had a bad smell. The staff was nice but I would not stay again.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Cianni, Thank you for your valued feedback and we are so sorry to hear of your recent experience. Our aim it to provide guests with a safe, comfortable and enjoyable stay and we are sorry this was not reflected in your recent stay. Your feedback is important to us and we will use it to continue to make improvements.
by A verified traveler
Posted 20 Apr 2024
Front desk was very helpful and accommodating. They did not put us in the original room booked but found a room as we booked after the first night. We would stay again. Seeing both rooms some are in better condition than others but they all were clean and spacious for a room in London.
Comment from Hotel Management
22 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Michele, thank you for your valued feedback. We are glad you enjoyed your stay and we hope to welcome you back again.
by A verified traveler from Bradford
Posted 18 Apr 2024
Very basic rooms, tired and in need of upgrades. Foysty smell and no WiFi in many of the rooms, I had to be moved and a colleague had no signal at all. Nice staff.Terrible smell of bacon cooking in the morning into my room 209. Loud noise coming from TB when turned on. Weak water flow for running a bath, basic shower and basic toiletries. Ok if you want basic but wouldn’t stay again.
Comment from Hotel Management
22 Apr 2024 by Guest Relations Manager , Hotel Management
Dear Danielle, thank you for your valued feedback and we are sorry to hear you were disappointed with your stay.We aim to provide all guests with a safe, comfortable and enjoyable stay and we are sorry this was not reflected in your recent visit.Your feedback has been shared with our operations team who will review your comments. All feedback is used to help us to make continious improvements.We hope we have the opportunity to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Bit disappointing…
Posted 25 Feb 2024 on HotelsNot as smart as the photos lead you to believe. Rooms were fairly tired, mattress fairly collapsed, all the same I slept well and central location but not what I expected from the pictures…
Comment from Hotel Management
26 Feb 2024 by Guest Relations Manager , Hotel Management
Dear Harry, we are sorry to hear you were not fully satisfied during your recent stay.We have noted all of your comments and shared them with the operations team. We are committed to using all customer feedback to help us to improve our services where we can.We hope we have the opportunity to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Guest Relations Manager , Hotel Management
Dear Elizabeth, thank you for your 10/10 score. We are delighted you enjoyed your stay.We hope to welcome you back again!
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Guest Relations Manager , Hotel Management
Dear Christine, thank you for the 10/10 score.We are super happy you enjoyed your stay. See you again soon!
by A verified traveler
More customer service needed
Posted 18 Feb 2024 on HotelsIt was a lovely building and room, but the staff were unwelcoming to the point of rudeness. I felt like an inconvenience. It was very odd.
Comment from Hotel Management
19 Feb 2024 by Guest Relations Manager , Hotel Management
Dear M, thank you for taking the time to review your stay. We are truly disappointed to hear that you did not recieve the kind of customer service that we are known for. We would like the opportunity to investigate your comments and address this with the team. Would you be kind enough to write to us on guestr@grangehotels.com with details so we can address this.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Guest Relations Manager , Hotel Management
Dear Frederic, thank you for taking the time to score your recent stay. We are sorry to see you were not entirely satisfied. We hope we have the chance to welcome you back and put things right.
