Ratings based on 984 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
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Comment from Hotel Management
27 May 2024 by Geetha, Hotel Management
Dear Mr. Paul,Thank you for the feedback about your stay. Happy to know that you had a pleasant stay. Look forward to hosting you again, soon!Warm RegardsK. Geetha Lakshmi
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Geetha, Hotel Management
Dear Mr. John,Thank you for the feedback about your stay. Happy to know that you had a pleasant stay. Look forward to hosting you again, soon!Warm RegardsK. Geetha Lakshmi
by A verified traveler
Posted 4 May 2024
Very clean
Comment from Hotel Management
5 May 2024 by lakshani, Hotel Management
Dear Guest, We are so pleased to see your positive rating and that you enjoyed your stay at our hotel. We would love to have you stay with us again!Kind Regards,DoubleTree by Hilton London - West End
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by lakshani, Hotel Management
Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager
by A verified traveler
Posted 4 Apr 2024
Great location! Staff was super friendly and helpful.
Comment from Hotel Management
9 Apr 2024 by lakshani, Hotel Management
Dear Guest Thank you so much for taking the time to rate your stay with us! We are thrilled to hear that you had a delightful stay at our hotel. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager
by A verified traveler
Posted 26 Mar 2024
Great location, friendly staff. They let us do an early check in for free.
Comment from Hotel Management
28 Mar 2024 by Geetha, Hotel Management
Dear Ms. Wothe,Thank you for staying with us and for the lovely review. Hope to see you again soon!Warm RegardsK. Geetha LakshmiGuest Relations Manager
by A verified traveler
Posted 15 Mar 2024
It was great and the staff was really nice
Comment from Hotel Management
16 Mar 2024 by lakshani , Hotel Management
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience!It's fantastic to hear that you enjoyed your stay overall. We aim to create a welcoming and comfortable environment for all our guests, and your satisfaction is our ultimate goal. We value your patronage and look forward to serving you again in the future.Kind RegardsLakshani De ZylvaGuest Relations Manager
by A verified traveler
Great choice for us.....
Posted 26 Feb 2024 on HotelsNearly everything was great....all staff friendly and accomodating.....rooms super and location spot on...
Comment from Hotel Management
26 Feb 2024 by lakshani, Hotel Management
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Managerl.zylva@dtlondonwestend.com
by A verified traveler
Posted 25 Feb 2024 on Hotels
Nice hotel, however bed wasnt brilliantly comfy, the shower sounded like a dentist drill when on, tv signal was poor, bathroom wasnt built for ease of movement
Comment from Hotel Management
26 Feb 2024 by lakshani, Hotel Management
Dear Mr William, I am writing to sincerely apologize for the unpleasant experience you had during your recent stay at our hotel.We are deeply sorry for the inconvenience caused by room conditions you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we understand that these issues significantly impacted the quality of your stay. We strive to provide a relaxing and enjoyable atmosphere for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests. We genuinely appreciate your understanding and patience during this unfortunate situation. Once again, please accept our sincerest apologies for the inconvenience caused. Should you decide to stay with us again in the future, we will make every effort to ensure your stay is nothing short of exceptional.If you have any further concerns or wish to discuss your experience further, please feel free to reach out to me.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel soon.Kind RegardsLakshani De ZylvaGuest Relations Managerl.zylva@dtlondonwestend.com
by A verified traveler
Wonderful hotel
Posted 10 Feb 2024 on HotelsOur first stay Inn a Double Tree hotel we received a warm welcome a freshly baked cookie and received news that our room had been upgraded. The room was very comfortable giving us a great nights sleep. There was so much choice for breakfast can’t wait to stay again
Comment from Hotel Management
11 Feb 2024 by lakshani, Hotel Management
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction.We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable.Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit!Once again, thank you for choosing us and for sharing your happiness with usKind RegardsLakshani De ZylvaGuest Relations Manager
