Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
It was okay. Not over the top.
Comment from Hotel Management
8 May 2024 by Rafid, Hotel Management
Dear Duncan, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Rafid, Hotel Management
Dear Thet, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler from San Francisco
Posted 6 May 2024
One of two elevators was not working for 5 of 6 days of my stay, in a 7 story hotel. Taking the stairs as an alternative was challenging because they stored extra chairs in the hallway--A FIRE SAFETY HAZARD. When I checked out the hotel manager harassed me for 7 minutes, denying the hallways had chairs (since remove.) He even said, I should not have been using the stairs as there are two elevators. I reminded him one elevator was not working for 5 days. This hotel is skimping on maintenance to have an elevator out for 5 days, and trying to save on labor costs by using fire exits for chair storage. This place is dangerous.
Comment from Hotel Management
6 May 2024 by RR, Hotel Management
Dear Ralph Thank you very much for taking a moment to share your feedback. We are deeply sorry to hear that your stay with us was not up to the standard you expected. We take all feedback seriously and have addressed the matter with our Management team to ensure they are well maintained. Once again, thank you very much for sharing your concern. Hopefully, you will allow us to regain your confidence in our property during your next visit. Kind Regards, Revanth Reddy
by A verified traveler
Posted 10 Apr 2024
The property was within 2 minute walking distance to the train
Comment from Hotel Management
11 Apr 2024 by Riccardo Meloni - Duty Manager, Hotel Management
Dear Herman,Thank you ever so much for taking the time to leave your review - fantastic to see you had such a lovely stay and found our location so convenient!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Rafid, Hotel Management
Dear Weng, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler
Posted 23 Mar 2024
The staff was incredible,, and the buffet breakfast was delicious!
Comment from Hotel Management
23 Mar 2024 by GG, Hotel Management
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team
by A verified traveler
Posted 17 Mar 2024
The front desk staff were great, friendly and attentive to solving issues, but unfortunately the sound travel between rooms was awful and the key card entry system to the rooms seemed generally faulty resulting in having to change rooms and even the second room had the same issue. The sound issue would be a deal breaker against booking again for an otherwise reasonable hotel.
Comment from Hotel Management
17 Mar 2024 by RR, Hotel Management
Dear Joanna, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.
by A verified traveler
Posted 3 Mar 2024
I loved this hotel stay.
Comment from Hotel Management
7 Mar 2024 by Riccardo Meloni - Duty Manager, Hotel Management
Dear Kourtney,Thank you ever so much for taking the time to post on your review - fantastic to see you had such a lovely stay and gave us such high votes!We hope to welcome you back when you are next in the area.Kind Regards,Riccardo MeloniDuty Manager
by A verified traveler
Posted 3 Mar 2024
Nice hotel
Comment from Hotel Management
3 Mar 2024 by Riccardo Meloni - Duty Manager, Hotel Management
Dear Blenard,Thank you for taking the time to leave your review - it's great to see you had a lovely stay with us!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Rafid, Hotel Management
Dear Devonte, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
