Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
4 May 2024 by Reception Team, Hotel Management
5 of 5 - we are over the moon! Thank you
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Reception Team, Hotel Management
Dear Jeffery,As a team, we hope you had a fantastic time in London, and we cannot wait to welcome you back on your next visit.
by A verified traveler
Posted 27 Apr 2024
Room suited all of our needs. Very close and convenient for the train station. Would definitely recommend.
Comment from Hotel Management
29 Apr 2024 by Reception Team, Hotel Management
Thanks for your 5* review. We love hearing from our guests and are delighted you had a great stay with us.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Igor, Hotel Management
Dear John,I am delighted to see how good it went all the aspects of your stay, the team and I can't wait to have you back with us.
by A verified traveler
Posted 22 Apr 2024
Cute, small property but convenient to train and activities. There is no lift so carrying suitcases to the third floor in a narrow stairway was challenging. The staff was very accommodating.
Comment from Hotel Management
24 Apr 2024 by Igor, Hotel Management
Dear Tammy,Thank you very much for taking the time to review your recent stay with us. I am extremely happy to know that you decided to give us a try and that the result of your stay was outstanding. We hope it doesn't get too long to welcome you back for another visit.
by A verified traveler
Posted 17 Apr 2024
The staff are super friendly and helpful. Rooms are smallish as is normal for London. Book a triple and ask for room 49. Marginally more $$$, but more space, near the inner courtyard and on the ground floor thank God because there is no lift and the stairs are a bit steep and narrow for we of the boomer generation.
Comment from Hotel Management
18 Apr 2024 by Reception Team, Hotel Management
Dear G DouglasThank you for taking the time to leave a review. We were absolutely delighted to learn how much you enjoyed your stay in one of our suites. I am pleased to read your kind words regarding our staff and service levels. We hope seeing you soon again.
by A verified traveler
Posted 11 Apr 2024
Staff were friendly, polite and helpful.
Comment from Hotel Management
12 Apr 2024 by Igor, Hotel Management
Dear DemetriaMany thanks for your lovely review, especially your shout-out to our friendly, attentive team - you've made their day! Super to know you had a gorgeous stay with us, and we can't wait to welcome you back again soon.
by A verified traveler
Posted 11 Apr 2024
Stayed here for one night as had an early Eurostar trip. Ideal location in close proximity to St Pancras station. The room was very clean, bed was comfortable and was quiet. Friendly reception team. Would recommend.
Comment from Hotel Management
12 Apr 2024 by Igor, Hotel Management
Dear LiviWe are pleased that you enjoyed our ideal location and do hope that we may have the opportunity to turn around your experience in the future.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
1 May 2024 by Igor, Hotel Management
Dear Matthew,I see that some aspects of your stay could be better. We hope you will give us another chance to prove our hospitality.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Reception Team, Hotel Management
Thank you, Lindsay
