Ratings based on 246 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Excellent location for the Marathon. 10 minute walk to shopping, dining, tube etc. it was super quiet and staff was super friendly and helpful. Will definitely stay again!
Comment from Hotel Management
29 Apr 2024 by Andreea, Hotel Management
Hello DanielMillion thanks for taking the time to publish this beautiful review following your recent stay at Cove Pinnacle. It has been an amazing experience for us too, to host you during London Marathon days :) Lovely to hear that you had such a fantastic stay and that the property location has served you well. Thank you very much for also acknowledging the team service. We take great pride on delivering the best and attentive service that you deserve.Our team was really glad to hear that your overall stay with us has been a success and we hope to welcome you back in the future for another great stay.Until then, stay well :)Andreea and Cove Pinnacle team
by A verified traveler
Posted 28 Apr 2024
A lovely stay at the cove. Concierge were amazing and room was 10/10. I would defo recommend
Comment from Hotel Management
28 Apr 2024 by pamela and cove team , Hotel Management
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a lovely stay at Cove Pinnacle and that you found our concierge team to be amazing. It's wonderful to know that you were pleased with your room and rated it a perfect 10 out of 10. Your recommendation means the world to us, and we can't wait to welcome you back for another exceptional stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Andreea, Hotel Management
Hi ChikaThank you for publishing this beautiful feedback on your recent Cove Pinnacle experience.Our team was so happy to hear that your overall stay with us has been a success and we hope to welcome you back in the future for another great stay.Take care :)Andreea and Cove Pinnacle team
by A verified traveler
Posted 26 Apr 2024
We were staying overnight before the London marathon, the location was excellent for transport links. The area had plenty of choice for food. The reception staff were very friendly, check in was simple and even a goodie bag for runners. The room had everything we expected and I wouldn’t hesitate to recommend or stay here again
Comment from Hotel Management
26 Apr 2024 by Bruno and Landmark Pinnacle team, Hotel Management
Thank you for sharing your experience, Amanda!We're delighted to hear that our location and amenities met your needs for the London marathon. It's great to know that you found our reception staff friendly and check-in process seamless. We're glad you enjoyed the goodie bag for runners and that your room had everything you needed.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next stay even better, please let us know!Warm regards
by A verified traveler
Posted 25 Apr 2024
Would definitely stay again 😁
Comment from Hotel Management
26 Apr 2024 by Bruno and Landmark Pinnacle team, Hotel Management
Thank you for your positive feedback, Brian!We're thrilled to hear that you had such a great experience with us. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please feel free to let us know!Warm regards,
by A verified traveler
Posted 1 Apr 2024
Very helpful staff
Comment from Hotel Management
3 Apr 2024 by Jaimie and Cove Pinnacle team, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that our staff was able to assist you effectively. Providing excellent customer service is always our top priority, and it's wonderful to know that our efforts have made a positive impact on your experience. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
by A verified traveler
Posted 27 Feb 2024
Excellent location and value. The studio and kitchen was fitted with everything we needed for a 10-day stay. Good transit connections too.
Comment from Hotel Management
28 Feb 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Brain,We express our gratitude for your generous feedback. We are delighted to learn that you thoroughly enjoyed your stay with us. Hosting you was a pleasure, and we look forward to welcoming you back to our property in the future.
by A verified traveler
Posted 12 Feb 2024
The property was as advertised, spacious rooms and excellent location. All appliances were operational and high quality. However, the noise from wind made it impossible to sleep for at least 4 out of 7 nights we stayed there. We were told that there was nothing they could do as the building moves and there is simply too much wind. they did offer earplugs. However, this was not mentioned anywhere and for travelers that work, and are usually jet lagged this just makes adapting to timezone really difficult.
Comment from Hotel Management
14 Feb 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Alejandro,We sincerely apologise for any inconvenience you had during your stay.We appreciate your feedback and want to assure you that we are actively exploring potential solutions to address the noise issue which only occur during aggressive weather conditions.If your travels bring you back to our area, we would be grateful for another opportunity to provide you with a more enjoyable and restful experience. Please feel free to reach out directly, and we will do our best to make your stay more comfortable.Ask.landmarkpinnacle@staycove.com
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
14 Feb 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Daniel,Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we're sorry to hear that your experience fell short of expectations.We take all guest feedback seriously, as they provide valuable insights into areas where we can improve. If you're comfortable, we would love to learn more about the specific aspects that may have contributed to your rating. Ask.landmarkpinnacle@staycove.com It was pleasure hosting you and we hope to see you again.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Amy, Thank you for sharing such wonderful feedback with us! We are genuinely thrilled that your time at our property was enjoyable, and we trust you had the opportunity to fully experience the range of facilities we have on offer.It was a pleasure hosting you.
