Ratings based on 963 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Little old
by A verified traveler
Posted 28 Apr 2024
Really nice, clean and tidy, staff weee friendly and welcoming.
by A verified traveler
Posted 28 Apr 2024
Very enjoyable stay
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your review. We are glad you had an overall positive stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler
Posted 8 Apr 2024
Great
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler
Posted 8 Apr 2024
Close to great attractions
Staff very attentive and quick to help
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your feedback. We are glad you had a pleasant stay with us. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler from Rochester
Posted 4 Apr 2024
Great location. Good food and drink very close. Easy walk to tube station. Very nice room, helpfu, l courteous staff. Will stay there next time.
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler
Posted 3 Apr 2024
Good place to stay in London and a good experience with the staff. Had a problem with the shower and it took a few days to sort it out which is the only reason I did not rate them a 5. We would stay here again.
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your feedback. We are glad you had an overall positive experience. Please accept our apologies for any inconvenience caused during your stay.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler
Posted 3 Apr 2024
This was a very convenient property in a lovely area with a very helpful and kind staff. Requests were always dealt with within minutes and upon check in the room seemed clean.
The main issue was with housekeeping. They don’t come unless requested and even when full service was requested they came and picked up dirty towels off the floor and hung them back up without changing them, all garbage was left after full service house keeping and the dish wares were not washed despite there being no dishwashing liquid in the room. The biggest issue I have is my daughter is now being treated for a rash that we suspect to be from the pull out bed. This is a real shame because the hotel itself was otherwise really good and seems to be newly renovated. Please look at housekeeping practices and improve on this a bit and it will be 5 star
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for taking the time to share your recent experience. Please accept our apologies for the inconvenience caused due to some shortfall in service. We will focus on the issues highlighted in order to provide an improved experience to all our future guests. We hope to welcome you back soon.Kind regards,The CQ St. Paul's team
by A verified traveler
Posted 1 Apr 2024
We had a sink drain that did not drain, the stopper was broken. The pull out mattress in chair/bed was old. I saw updates were coming. I would very much look forward to the updates. The staff did not inform us of lounge with snacks/drinks in there and that would have been nice. I found it on last day.
Comment from Hotel Management
17 Apr 2024 by FD, Hotel Management
Thank you for your feedback. We are, in fact, in the final stages of the refurbishment process and this is due to be complete very soon.Please accept our apologies for the inconvenience caused during your stay. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team
