Ratings based on 833 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by The Brunel , Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 13 Apr 2024
Overall is good, but room is too hot at night and弓mattress too soft
Comment from Hotel Management
15 Apr 2024 by The Brunel , Hotel Management
Thank you for staying with us.
by A verified traveler from Albany
Posted 7 Mar 2024
There were Mice in my room.
during my stay: 1) the phone wasn’t working despite my report, 2) the elevator was out of order, causing inconvenience for my dad with heart issues, 3) the shower was not functioning, 4) only one of the broken heaters was fixed, leaving the room cold, and 5) there were mice in the room. I had to move due to this issue, and my belongings were affected.
Comment from Hotel Management
8 Mar 2024 by The Brunel , Hotel Management
Dear Yasamin, Thank you for staying with us. Due to ongoing works exterior to our hotel this caused various disruptions, of which was further addressed to yourself and family on site and in response to your emails. Our lift, beyond the control and scope of the hotel, was isolated in accordance with our health and safety regulations. However we are pleased to confirm this was restored momentarily thereafter. Regrettably, maintenance could not access your room due to the nature of your do not disturb sign, of which your privacy was respected. We are pleased to confirm a change of room was provided to which these concerns were not faced further. Regardless, we are continuously working to improve and apologise for any inconvenience that may have been caused. We hope you enjoyed your time in London nonetheless.
by A verified traveler
Posted 27 Feb 2024
Do not stay at this property. It was dirty and moldy and the bathroom showers failed to work.
The elevator was broken the entire time.
Comment from Hotel Management
28 Feb 2024 by The Brunel , Hotel Management
Dear Hanna, We are saddened to hear of your dissatisfaction with our newly refurbished rooms. We take all feedback into account and where available are happy to provide a change of room, of which sadly this was subsequently denied. Our front desk went above and beyond in working to ensure your comfort and needs where met. Regrettably we apologise for any inconvenience that may have been caused however appreciate you taking the time to provide us with feedback. We hope to welcome you again in order to showcase these improvements.
by A verified traveler
Posted 5 Feb 2024 on Hotels
My room had issues with the doors and the shower wasn’t working. Breakfast was nice.
Comment from Hotel Management
9 Feb 2024 by The Brunel , Hotel Management
Dear Ifeyinwa, Thank you for staying with us. We are saddened to hear of these concerns faced. We have actively looked into these matters of which we have since resolved. We apologise for any inconvenience caused however hope you enjoyed your time in London nonetheless. We appreciate you taking the time to provide us with feedback.
by A verified traveler
10/10
Posted 1 Feb 2024 on HotelsAmazing staff and exceptional service.. will definitely be back for another stay..
Comment from Hotel Management
9 Feb 2024 by The Brunel , Hotel Management
Dear Alan, Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and very much hope to welcome you again.
by A verified traveler
Posted 21 Jan 2024
Me and my family was staying in for a week.Rooms clean,comfortable and cozy,breakfast EXCELLENT,so much choice for the breakfast.Stuff AMAZING,very friendly,respectful.Cleaning lady Mahima so sweet,lovely, respectful,with smile all the time,one big thanks to her and all other staff. I would highly recommend Brunel hotel,location is the best,close to transportation and shops as well. I would definitely stay in again!
Comment from Hotel Management
22 Jan 2024 by The Brunel, Hotel Management
Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and that our friendly team were able to go above and beyond for you. We very much hope to welcome you again in the near future.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
22 Jan 2024 by The Brunel, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 15 Jan 2024
It was excellent, spotless clean, staff very helpful and firendly, great breakfast
Comment from Hotel Management
17 Jan 2024 by The Brunel , Hotel Management
Dear Bernie, It was a pleasure to have you stay with us. We appreciate you taking the time to provide us with feedback and hope to welcome you again in the future.
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by The Brunel , Hotel Management
Thank you for staying with us.
