Ratings based on 603 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 10 Jun 2024
The staff at check in are warm, polite and welcoming. The breakfast is sufficient but the constant hustle and bustle movement of the staff clearing way is quite disconcerting when you want to eat your food. A less aggressive approach would be appreciated. I would stay there again - 2 tube stations close by as well.
Comment from Hotel Management
10 Jun 2024 by Hashini, Hotel Management
Dear Caroline, Thank you for sharing your experience with us. We are delighted to hear that our check-in staff made you feel warm, welcomed, and appreciated. Your kind words mean a lot to our team.We appreciate your feedback regarding the breakfast experience and sincerely apologize for any discomfort caused by the bustling activity of our staff during breakfast. Your suggestion for a more relaxed approach is valuable, and we will work on ensuring a more peaceful and enjoyable dining environment for our guests.It is wonderful to know that our convenient location near two tube stations was beneficial for your stay. We are pleased that you would consider staying with us again, and we are committed to providing you with an even better experience on your next visit.Thank you once again for your constructive feedback and for choosing to stay with us. We look forward to the pleasure of welcoming you back soon and ensuring your stay is even more enjoyable.Warm Regards,Hashini NanayakkaraReservations, Best Western London Highbury
by A verified traveler
Posted 8 Jun 2024
nice
Comment from Hotel Management
10 Jun 2024 by Hashini, Hotel Management
Dear Caroline, We are genuinely grateful for your outstanding feedback and the perfect rating you've bestowed upon us. Your satisfaction is of paramount importance to us, and we are delighted to have exceeded your expectations during your stay.Maintaining exceptional standards of service, cleanliness, and comfort is our unwavering commitment, and your endorsement reaffirms that we are meeting our objectives.Thank you for taking the time to share your experience with us and for choosing our hotel. We eagerly anticipate the opportunity to welcome you back for another exemplary stay in the future. Should you have any special requests or preferences for your next visit, please do not hesitate to inform us. Your comfort and satisfaction remain our top priorities.Warm Regards,Hashini NanayakkaraReservations, Best Western London Highbury
by A verified traveler
Posted 27 May 2024
Stayed whilst attending rugby finals at Tottenham Hotspur stadium. Easy to reach stadium by bus next to hotel and also when making my way back to Kings Cross station. Simple but comfortable room and great breakfast.
Comment from Hotel Management
4 Jun 2024 by Hashini, Hotel Management
Dear John, Thank you for sharing your experience of your recent stay with us during the rugby finals at Tottenham Hotspur Stadium. We are thrilled to learn that our convenient location made it easy for you to reach the stadium by bus, and provided hassle-free access to Kings Cross station afterward.It's delightful to hear that you found our rooms to be simple yet comfortable, and that you enjoyed our breakfast offerings. Providing a comfortable stay and a satisfying breakfast experience is our goal, and we're glad to have met your expectations.Should your travels bring you back to our area in the future, we would be honoured to welcome you again for another enjoyable stay.Warm regards,Hashini NanayakkaraReservations,Best Western London Highbury
by A verified traveler from Spencer
Posted 27 May 2024
There were no places to eat/drink within 1/3 oh a mile.
by A verified traveler
Posted 26 May 2024
There was good transport outside the hotel via a bus and the tube was 10 min walk, there were also pubs and cafes 10 min walk away
Comment from Hotel Management
6 Jun 2024 by Hashini, Hotel Management
Dear Ian, Thank you for taking the time to share your feedback with us. We're delighted to learn that you found our hotel to be conveniently located, with easy access to transport options such as the bus stop and tube station within a short walk.It's heartening to hear that the proximity to cafes and pubs enhanced the convenience of your stay, allowing you to explore and enjoy the local area. Your satisfaction is our utmost priority, and we're thrilled that our location contributed positively to your experience.Your feedback is invaluable to us as we continuously strive to improve and exceed our guests' expectations. Should you have any further suggestions or feedback, please do not hesitate to share them with us. We are here to ensure that your future stays are even more enjoyable and memorable.Warm regards,Hashini NanayakkaraReservations, Best Western London Highbury
by A verified traveler from Spencer
Posted 19 May 2024
It was very modest; surrounding areas were unattractive. Very few restaurants within walking distance.
Comment from Hotel Management
25 May 2024 by Hashini, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location convenient and appreciated the modern shower room and the larger-than-average single bed in your room.We apologize for the inconvenience you experienced with the mattress and the limited dining options nearby. Your comfort and satisfaction are important to us, and we will be addressing the mattress issue to ensure a more comfortable stay for all our guests. We also understand that the surrounding area may not have met your expectations, and we are continually looking for ways to enhance our guests' experience.We hope to have the pleasure of welcoming you back in the future. Should you choose to stay with us again, we would be delighted to provide you with an even better experience.Warm regards,Hashini NanayakkaraReservations,Best Western London Highbury
by A verified traveler
Posted 17 May 2024
Nice property, friendly staff
Comment from Hotel Management
25 May 2024 by Hashini, Hotel Management
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our property and that our staff made a positive impression. Providing excellent service and creating a welcoming atmosphere for our guests is our top priority.Your feedback encourages us to continue striving for excellence, and we look forward to the opportunity to welcome you back for another enjoyable stay.Warm regards,Hashini NanayakkaraReservations,Best Western London Highbury
by A verified traveler
Posted 8 May 2024
Nice to be next to a park. The room is a bit tight. Staff were polite and helpful. Good value for the price.
Comment from Hotel Management
25 May 2024 by Hashini, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our proximity to the park and that you found our staff polite and helpful. Your kind words mean a lot to us, as providing exceptional service is at the core of what we do.We're pleased to know that you found our hotel to be good value for the price. Your feedback is invaluable to us, and we're committed to ensuring that every guest has a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back in the future.Warm regards,Hashini NanayakkaraReservations,Best Western London Highbury
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
12 Jun 2024 by Hashini, Hotel Management
Dear Jules, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and value your 3/5 rating. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.While we didn't receive specific comments from you, your rating helps us understand areas where we can improve and where we are meeting expectations. We are committed to continuously enhancing our services and facilities to ensure that each guest has a comfortable and enjoyable stay with us.If there are any particular aspects of your stay that you would like to discuss or provide feedback on, please feel free to reach out to us. Your input is valuable as we work to exceed your expectations in the future.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an improved experience during your next visit.Warm Regard, Hashini NanayakkaraReservations, Best Western London Highbury
