Ratings based on 341 Verified Reviews
4.7 Room cleanliness
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Everything felt very clean in the room. It is very close to Tower Bridge and the London Bridge underground/rail station, making for easy access to transportation.
by A verified traveler
Posted 1 May 2024
Great location, friendly staff but the bed was horrible. The front desk said that they would give me a new mattress. They didn’t but exchanged the feather mattress topper which did nothing to help with the major sagging right in the middle of the mattress. They also flipped the mattress and that didn’t work either. They offered after two nights to move me to another room. I asked how old the hotel was and they said 3 1/2 years. At that point, I wasn’t gonna waste half of my sightseeing day to pack up and move to another room. My assumption was all their beds would be in terrible shape because the mattress I was sleeping on was only 3 1/2 years old. There’s no way a 3 1/2 year-old mattress would be so miserable to sleep on unless they bought cheap mattresses when they opened the apartment hotel.
Then the morning I left, there was no hot water. So lucky me I got to fly all the way back to San Antonio, Texas from London without being able to take a shower before leaving for the airport.
The property was cute in a great location and the staff very friendly
I definitely don’t recommend staying here because of the mattress issue I will be contacting the hotel directly as I feel I should be compensated for something with between no hot water and a miserable bed
by A verified traveler
Posted 30 Apr 2024
There was no stationery in the room.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Friendly staff, walkability to Borough Market and Tower Bridge.
by A verified traveler
Posted 21 Apr 2024
Accessible, a short walk from London Bridge. Super vibrant place. Staff were friendly. Facilities were clean
Comment from Hotel Management
25 Apr 2024 by Kahm, Hotel Management
Hey Muhammad,Thanks so much for sharing your experience! It's brilliant to hear that our location worked so well for you and that you found Bermonds Locke to be vibrant and welcoming. We're delighted that our team made a great impression and that you appreciated the cleanliness of our facilities.Looking forward to your next visit!Kahm and the Bermonds Locke Team
by A verified traveler
Posted 19 Apr 2024
Great location and in room facilities
Comment from Hotel Management
26 Apr 2024 by Diana, Hotel Management
Hi James,Thank you so much for taking the time to share your review following your stay at Bermonds Locke!We're thrilled to hear that you enjoyed our great location and in-room facilities. Providing a comfortable and convenient experience for our guests is always our top priority, and we're delighted to know that we hit the mark during your visit.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!- Diana & The Bermonds Locke Team
