Ratings based on 35 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The outlets were a bit challenging to access, and some things (a fan, hand soap, body wash) weren't there. We were on the ground floor with street windows, but it's a pretty quiet area so it wasn't too bad. Really cute place, very convienent location, great staff communication.
I didn't love it because the check out time is really early, 10am, so it made things a bit hard when we were leaving. Overall though, a solid place.
Comment from Hotel Management
29 May 2024 by Viridian Apartments, Hotel Management
Hello Ishwarya,Thank you so much for choosing Viridian Apartments for your stay and also for finding the time to leave us your great feedback.I am so sorry for the missing items, I am going to look into why these were not inside your apartment ready for your arrival. We are so glad you felt our communication was great and that you loved the location.We really do hope to welcome you back in the near future!
by A verified traveler
Posted 28 Apr 2024
Very convenient
Comment from Hotel Management
29 Apr 2024 by Viridian Apartments , Hotel Management
Hello Louise, Thank you so much for taking the time to leave us your lovely feedback, we are thrilled to know you had a lovely stay and really hope to welcome you back in the near future!
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Viridian Apartments, Hotel Management
Hi there Sam,Thank you so much for taking the time to leave us your lovely review, I am so glad you had a great stay. I hope to welcome you back in the near future!
by A verified traveler
Posted 21 Jan 2024 on Hotels
Overall, the room was as we expected - small, but conveniently located. The only issue we ran into was that no toiletries are provided, not even hand soap for the bathroom. We mentioned this to management, and they told us that we had to buy our own, despite "soap," "shampoo," and "free toiletries" all being included in the listing. When we mentioned the info in the listing, they basically brushed us off, and it looks like the listing still is claiming they're provided. The only other issue was that the thermostat in the room didn't work, and the knob on the radiator was broken, but the room was a comfortable temperature fortunately.
Comment from Hotel Management
23 Jan 2024 by Tony, Hotel Management
Thank you for choosing Viridian Apartments for your stay.I am truly sorry about the missing toiletries in your apartment The team ran out of stock at the time as we had a lot of turnarounds in late December and early January during the festive period (meaning we had a lot of short bookings). We will take this feedback to make sure more stock is ordered for the next winter holiday season to prevent this from happening again. We always provide guests with complimentary toiletries.It seems that the team you contacted was not aware of the issue therefore were unable to assist you.Regarding the thermostat in the room, it is set up automatically at the appropriate temperature so there is no need to make any adjustments - it is always warm in the room.Please contact us directly at help@viridianapatments.com if you would like to discuss this further or if you would like to give us another chance and stay with us again - the team will make sure to take good care of your next stay.Kind regards
by A verified traveler
Posted 14 Sep 2023 on Hotels
Brilliant little studio flat, ideal for a short business stay. Flat is well presented and comfortable, has everything you could need for a couple of nights
Comment from Hotel Management
14 Sep 2023 by Viridian Apartments, Hotel Management
Hi William, thank you so much for choosing Viridian Apartments for your stay and also for taking the time to leave us your kind review.I hope to welcome you back to one of our 400+ apartments in the near future!
by A verified traveler
Posted 26 Jul 2023
quite accessible to parks and theatre
Comment from Hotel Management
14 Sep 2023 by Viridian Apartments, Hotel Management
Thank you so much for taking the time to leave us your kind feedback, I hope to welcome you back in the near future!
by A verified traveler
Posted 4 Jul 2023
by A verified traveler
Posted 31 May 2023
I recently stayed at the Baker Street property for three nights and four days, and I must say it was a disappointing experience overall. Upon arrival, we were given a basement apartment with no air conditioning or fan. This posed a significant security threat, as keeping the windows open for fresh air and circulation was not an option. As a result, the room became unbearably hot, making it difficult to relax and get a good night's sleep.
To make matters worse, the customer service team was unhelpful when we voiced our concerns. Instead of addressing the issue promptly, they offered us a room at a different property located far away at an extra cost. This was completely unfair and inconvenient, as it would have meant sacrificing a good night's sleep for a room in a basement with no air circulation. The fact that they expected us to pay more for a better room is simply unacceptable.
Another aspect of our stay that left a lot to be desired was the housekeeping service. We requested a replacement for the bathroom amenities, but the staff flat-out refused, leaving us with only one small soap to share between two people for the entirety of our four-day stay. This lack of attention to basic necessities is highly disappointing and reflects poorly on the establishment.
Considering the multitude of issues we encountered during our time, we believe a full refund of all three nights is a fair and necessary compensation.
Comment from Hotel Management
31 May 2023 by Alisha at Flying Butler , Hotel Management
I hope this email finds you well, Having thoroughly investigated the concerns logged in relation to your booking, we understand the difficulties you faced with operating the thermostat, which may have affected your overall experience. We acknowledge that this must have been frustrating, and we genuinely apologize for any discomfort it caused. Rest assured that we will take immediate measures to rectify this situation and ensure it does not occur again in the future.We acknowledge that, while you were dissatisfied with your stay, we were unable to relocate you within the same building on the same nightly rate due to availability constraints. However, our reservations team made every effort to find the closest available unit in the Baker Street area as an alternative. We understand that this was not an ideal solution, and we apologize for any inconvenience it caused.Additionally, we would like to extend our apologies for any inconvenience caused by our housekeeping department. While we provide basic default bathroom amenities, we understand that they did not meet your expectations. Please be assured that we take your feedback seriously, and we will work to improve the quality of our amenities to ensure a more satisfactory experience for all our guests.In regards to the compensation for your concerns, we regret to inform you that we are unable to offer a full refund. However, we want to emphasize that all the issues and concerns you raised were promptly addressed by our team in a professional and timely manner. We strive to provide the best possible service and resolve any issues that arise during our guests' stays.Once again, we sincerely apologize for the inconveniences you experienced during your time with us. We value your feedback and will use it to improve our services. We genuinely hope that you will reconsider staying with us in the future, as we would love the opportunity to make it up to you.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction.
by A verified traveler
Posted 27 May 2023
Apartment was spotless and a decent size. The bathroom fan was very loud and didn't turn off at all, so i found it hard to get to sleep. No air conditioning and as it was at the very top of the building, up 6 flights of stairs!!!, it was absolutely boiling.
by A verified traveler
Posted 14 Oct 2022
I rented the property for my father during his cancer treatment in a nearby hospital. I called the week before and was ensured that the apartment would be clean, accessible and secure. Upon check in there were a number of issues:
1) The apartment was in the basement. There was no banister on the staircase from the ground floor to the basement. This is unsafe and accessibility was poor
2) The inside door lock (as described in the check in video) did not work. The slider lock button was redundant.
3) There were damp patches on the ceiling throughout the apartment and the apartment was smelly due to damp
4) The air conditioning did not work. The control panel showed an error code
5) There was unrestricted access to the outside basement court yard from the street level
6) There were no locks on the windows in the apartment. The window handles are flimsy. The place is not secure
Having raised these issues on day 1 via email (office was closed) the email agent repeatedly noted that there is no air conditioning (despite there being a unit and control panel) and asked for photos of the other issues. She was most unhelpful
The following day, I called the office. The call handler was polite and arranged for a bicycle lock to be fitted at the street level to deter people from accessing the outside basement courtyard. He told me that the landlord would have to be consulted regarding the fitting of locks to the windows. The door lock remained unaddressed.
