Ratings based on 341 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from OTTERY ST MARY
Posted 28 Apr 2024
Really disappointed. Room condition (especially bathroom) was poor - bath not draining, tiles hanging off wall, needs a redecorate. The breakfast was nice but we were sat amongst a sea of uncleared tables. The hotel is definitely only an equivalent of a 4 star - there are better in London for equal money. I would not stay here again or recommend it. Overpriced for the service.
Comment from Hotel Management
29 Apr 2024 by ., Hotel Management
Dear Valued Guest,Thank you for taking the time to provide your feedback following your three night stay at the Baglioni Hotel London. We are however truly sorry to learn that your experience fell way short of your expectations and indeed the standards in which we would like to pride ourselves. Your observations regarding the defects in your room and the uncleared tables in the Restaurant at breakfast have been noted with a view to remedial action, in our efforts to meet the needs and expectations of our guests and we are therefore most grateful to you for letting us know of your findings. We appreciate the time you took to share your concerns, and it is our hope that you may again consider staying at our hotel and thereby giving us the opportunity to redeem ourselves.Kindest regardsMario Paglia General Manager
by A verified traveler
Posted 19 Apr 2024
Wonderful Stay
Comment from Hotel Management
19 Apr 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with a superlative and much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager
by A verified traveler from NY
Posted 17 Apr 2024
Well positioned property,money needs to be spent to justify the rates .. Internet is weak especially in the bedrooms, Televisions are too small, with very poor channel selections ..Needs USB ports in bedrooms
The are rooms are spacious but
needs updated .. Breakfast was very good . And the people who work at the hotel are very nice.
Money needs to spent to justify the overall experience.. I would not stay here again , unless i hear that improvements have been made
Comment from Hotel Management
17 Apr 2024 by ., Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experiences following your stay at Baglioni Hotel London. Whilst delighted to know that the location of the hotel, the breakfast choices and service provided by the staff proved most satisfactory, I am truly sorry to learn that other aspects of your visit fell someway short of your expectations, most notably the weak internet connection, small television screen with poor channel selection, and the lack of a USB port in the bedrooms. At the Baglioni Hotel London, we continuously strive to meet the needs and expectations of our guests and we are therefore most grateful to you for letting us know of your findings. Please rest assured that your comments will be reviewed at the highest level so that appropriate measures can be put in place to address the issues you mention and may I again express my sincerest apologies for these shortcomings.We appreciate the time you took to share your concerns, and it is our hope that you may again consider staying at our hotel, thereby giving us the opportunity to redeem ourselves, by showing our hotel and facilities in a truer light.Kindest regards,Mario PagliaGeneral Manager
by A verified traveler
Posted 16 Apr 2024
The staff was extraordinary. They made the whole trip perfect.
Comment from Hotel Management
17 Apr 2024 by ., Hotel Management
Dear Valued GuestThank you so much for your superlative review and we are absolutely delighted to learn that all aspects of your stay met with your full satisfaction; your wonderful comments of appreciation will certainly be shared with the whole team. We look forward to being able to welcome you to the hotel when you next travel to London.Kindest regardsTim SpencerAsst. Front Office Manager
by A verified traveler from NY
Posted 15 Apr 2024
Well
situated
Comment from Hotel Management
15 Apr 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted to learn that it seems you enjoyed your time at the hotel and that all aspects, most notably the location, met with your full satisfaction. We very much hope to having the opportunity of welcoming you back to the hotel when you next visit London. Kindest regards Mario Paglia General Manager
by A verified traveler from houston
Posted 21 Mar 2024
Comment from Hotel Management
11 Apr 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with a much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager
by A verified traveler
Posted 15 Mar 2024
In a great location, quiet and clean. The staff at the Baglioni was kind and paid swift attention to us, and helped us navigate travel with two young children with ease.
Comment from Hotel Management
19 Mar 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. Your kind words concerning the service received by members of our team are greatly appreciated. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager
by A verified traveler
Posted 26 Feb 2024
Dated and narrow walkways…
Average receptionist..
Comment from Hotel Management
27 Feb 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. Whilst we trust that you enjoyed your time at the hotel, we are only sorry that certain aspects did not fully meet with your expectations, albeit most grateful to you for sharing your findings so that we can endeavour to improve. We very much hope however to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager
by A verified traveler
Posted 19 Feb 2024
The service was excellent.
Comment from Hotel Management
27 Feb 2024 by ., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager
by A verified traveler
Posted 6 Feb 2024
Fabulous hotel. Friendly and attentive staff. Exception service Luxurious rooms. Great location.
Comment from Hotel Management
9 Feb 2024 by ., Hotel Management
Dear Mr. DysonThank you so much for taking the time and trouble to provide the hotel with your valued feedback following your recent stay. We are delighted to hear that your enjoyed your time with us and that all aspects of your visit met with your complete satisfaction.We hope very much to be able to welcome you back to the hotel when you next travel to London. Kindest regardsMario PagliaOperations Manager
