Ratings based on 1,180 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 1 May 2024
The staff was excellent in getting the room ready even though we arrived early. The location was excellent since it was close to everything we needed to see. The room was smaller than expected , but okay for 2 people. The bed was a bit lumpy. The main problems were the sink and shower faucets. When you start turning to the hot water, annoying noise would continue until you turn them off. It sounded like old pipes groaning. You had to find a certain turn to quiet them down, but then the noises start again. We were able to tolerate the noises for 3 straight days since we didn’t want to change rooms.
Comment from Hotel Management
1 May 2024 by Assembly Team, Hotel Management
Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments regarding our hard-working team, we are so pleased that you enjoyed a great stay with us! We'll address your comments about the sink and shower to the maintenance team. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.
by A verified traveler
Posted 1 May 2024
great location
Comment from Hotel Management
1 May 2024 by Assembly Team, Hotel Management
We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.
by A verified traveler
Posted 1 May 2024
The staff was outstanding. The location was outstanding-one block to Leicester Square, numerous theaters and restaurants nearby. The hotel is newly finished and very clean and nice.
But the hotel lacks some typical things, which is apparently its business model. No television. No desk or chair, so no place to sit other than the bed. No place to set suitcases. No ice available. The bed had a duvet but no separate sheet so only heavy cover. Odd corner-cutting which severely impacted the pleasure of staying there.
Comment from Hotel Management
1 May 2024 by Assembly Hotel Team, Hotel Management
We are glad that you enjoyed our location and that our staff made your stay so memorable. Our top priority is to deliver excellent experiences to our guests, so we are happy you were satisfied. We are sorry to see we have fallen short on some aspects of your stay with us but I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.
by A verified traveler
Posted 30 Apr 2024
Great location and staff are super friendly and helpful. Hotel is great value for money - only comment I would make was the lack of a TV and a table of some kind - obviously down to the size of the room. Otherwise perfect for a weekend break in London.
Comment from Hotel Management
30 Apr 2024 by Assembly Hotel., Hotel Management
Thank you so much for your feedback. We are glad to hear you enjoyed your stay with us, we hope to welcome you back again!
by A verified traveler
Posted 28 Apr 2024
Fantastic location close to Leicester Square, Covent Garden and Trafalgar Square. Excellent sound proofing. Friendly and helpful staff.
It only lacked tea making facilities
Comment from Hotel Management
28 Apr 2024 by Assembly Hotel, Hotel Management
Thank you for sharing your review! We're delighted to hear that you enjoyed our fantastic location near so many iconic London spots. Our staff works hard to ensure a welcoming experience, and we appreciate your kind words. We'll definitely take your feedback about tea making facilities into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 26 Apr 2024
Compact and perfect
Comment from Hotel Management
26 Apr 2024 by Assembly Hotel, Hotel Management
Thank you for reviewing your stay with us.
by A verified traveler
Posted 24 Apr 2024
The room was very very small and had no tv
Comment from Hotel Management
30 Apr 2024 by Assembly Hotel, Hotel Management
Thank you for staying with us and for leaving us feedback. I am sorry about the condition of the room and the missing amenities
by A verified traveler
Posted 23 Apr 2024
Very cute hotel and clean. I had to switch hotels last minute and booked this hotel day of and I was so happy I booked it. The location is so close to everything, easy transportation, and food. They have a gorgeous rooftop restaurant and bar with an awesome happy hour deal with a great view of the city. I really enjoyed my stay.
Comment from Hotel Management
23 Apr 2024 by Assembly Hotel., Hotel Management
Thank you for your feedback.
